More Bank of America Website Accessibility Enhancements

On This Page

This post is a press release from Bank America. The bank is improving its website for people with disabilities. Bank of America has a long history of making sure its website and mobile apps work for everyone.  The bank has Talking ATMs for blind customers. It gives information in braille and large print. Today’s announcement is about the part of the bank’s website where customers can get rewards for using the bank’s credit card. The bank worked with a blind customer on this effort. The bank and the customer used the dispute resolution process known as Structured Negotiations.  Back to Press Release


Bank of America Logo

Bank of America signed its first website accessibility agreement with the California Council of the Blind and five blind customers in 2000. Since then, Bank of America has been a leader in its commitment to accessible digital content. On June 4, 2015 the bank issued the press release posted here announcing accessibility enhancements to its travel rewards redemption site. This announcement is the result of an agreement reached through Structured Negotiations, a collaborative dispute resolution process. The bank worked with blind customer Ashley Cwikla, the Law Office of Lainey Feingold, and Linda Dardarian of Goldstein, Borgen, Dardarian & Ho on this initiative.

share on twitter

Bank of America Continues to Enhance Online Access for People With Visual Impairments

Enhancements to Travel Rewards Redemption Online Site Improve Accessibility

CHARLOTTE – June 4, 2015 As part of its long-standing commitment to customers with visual impairments, Bank of America is enhancing the accessibility of its travel redemption website. The site is used by the bank’s credit card customers to redeem reward points for travel.

Bank of America will continue to use Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as the standard for ensuring that the content, features and services of its webpages for credit card rewards and travel redemption are accessible to all site users, including people who are blind or visually impaired.

Bank of America has been an industry leader in providing accessible services to people with disabilities. It was one of the first to work with the blind community on a website accessibility initiative and to agree to a national talking ATM installation plan. In 2010, Bank of America announced that every ATM in its fleet was upgraded to deliver private, spoken instructions through a headset plugged into an audio jack in order to provide independent accessibility to persons who cannot see an ATM screen. Customers can also opt to receive their checking, savings or credit card account statements in Braille or large-print format.

For more information, visit the Bank of America Accessible Banking website.

Bank of America

Bank of America is one of the world’s largest financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 48 million consumer and small business relationships with approximately 4,800 retail financial centers and approximately 15,900 ATMs and award-winning online banking with 31 million active users and approximately 17 million mobile users. Bank of America is among the world’s leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in all 50 states, the District of Columbia, the U.S. Virgin Islands, Puerto Rico and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

Visit the Bank of America newsroom for more Bank of America news.

Reporters May Contact

Betty Riess, Bank of America