The First U.S. Web Accessibility Agreement was Signed Twenty Years Ago this Week

Twenty years ago this week (on March 14, 2000) Bank of America became the first company in the United States to sign an agreement to make its website accessible to people with disabilities. The agreement referenced the Web Content Accessibility Guidelines (WCAG) 1.0 at a time when the standard was less than one year old.… Read more… The First U.S. Web Accessibility Agreement was Signed Twenty Years Ago this Week

Bank of America Honored for Accessibility Work; Structured Negotiation Gets Shout Out

On October 21, 2019 friends and supporters of Disability Rights Advocates, a national nonprofit disability rights legal center, gathered in New York to celebrate the organization and honor this year’s Eagle Award recipients. One of the honorees was Bank of America, a long-time digital accessibility and disability inclusion leader and Structured Negotiation champion. The picture… Read more… Bank of America Honored for Accessibility Work; Structured Negotiation Gets Shout Out

Bank of America Announces New Initiative for Accessible Mortgage Documents

May 4, 2016 Press Release: Bank of America announces it has begun an initiative to enhance the accessibility of its online mortgage documents for visually impaired customers. The bank worked in Structured Negotiations with Jessie Lorenz, a visually impaired customer, and with Lainey Feingold and Linda Dardarian on the initiative. Read more… Bank of America Announces New Initiative for Accessible Mortgage Documents

Bank of America Accessible Mortgage Information Agreement

The settlement agreement posted here details Bank of America’s commitment to improving the accessibility and usability of mortgage documents for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Bank of America mortgage holder Jessie Lorenz in the negotiation. This agreement reflects Bank of America’s ongoing commitment to its disabled customers, begun more than fifteen years ago when the bank assumed a leadership role in rolling out Talking ATMs and making its online banking platform accessible. Visit the Bank of America Accessibility topic on this website for links to press releases and settlement agreements demonstrating the bank’s accessibility commitment. Read more… Bank of America Accessible Mortgage Information Agreement

More Bank of America Website Accessibility Enhancements

Bank of America Continues to Enhance Online Access for People With Visual Impairments Enhancements to Travel Rewards Redemption Online Site Improve Accessibility CHARLOTTE – June 4, 2015 As part of its long-standing commitment to customers with visual impairments, Bank of America is enhancing the accessibility of its travel redemption website. The site is used by the bank’s credit card customers to redeem reward points for travel. Read more… More Bank of America Website Accessibility Enhancements

Bank of America Credit Card Rewards Website Agreement

Bank of America has long been a leader in its commitment to accessible digital content. The agreement posted here concerns accessibility enhancements to the bank’s travel rewards redemption site. This agreement was reached through Structured Negotiations, a collaborative dispute resolution process. Structured Negotiations has been used for twenty years to successfully resolve accessibility claims without lawsuits. Read more… Bank of America Credit Card Rewards Website Agreement

Bank of America Online and Mobile Security Solutions Settlement Agreement

Since its early commitment to Talking ATMs and web accessibility in 2000, Bank of America has had a leadership role in providing accessible services to customers who are blind and visually impaired. Posted here is the Bank’s most recent settlement agreement with the blind community, addressing the accessibility of security features on the bank website and mobile iOS applications. Bank of America worked on this initiative in Structured Negotiations with the Bay State Council of the Blind and bank customers Carl Richardson of Massachusetts and Shen Kuan of California. They were represented by the Law Office of Lainey Feingold and Linda Dardarian, of the Oakland, California civil rights firm Goldstein, Borgen, Dardarian & Ho. Read more… Bank of America Online and Mobile Security Solutions Settlement Agreement