CVS Spoken Rx™ Press Release

image of spoken rx from CVS website (the CVS app and prescription bottle)

The image on this page shows an exciting new feature available from CVS. Called Spoken Rx™, the new feature allows blind people to listen to CVS prescription label information through the CVS mobile application. The CVS press release announcing this new service is posted here.

CVS worked with the American Council of the Blind on this initiative in Structured Negotiation. The new service will benefit blind people and others who cannot read standard print. The audible information is available in English or Spanish.

CVS Pharmacy introduces new app feature for reading “talking” prescription labels

New Spoken Rx™ feature in the CVS Pharmacy app is the result of a collaboration with the American Council of the Blind

Woonsocket, Rhode Island (July 8, 2020) – CVS Pharmacy announced that it has developed Spoken Rx™, a new feature of the CVS Pharmacy app that can read a specific type of label for patients with visual impairments and those who cannot read standard print labels. Spoken Rx is the first in-app prescription reader application to be developed by a national retail pharmacy.

By the end of 2020, 1,500 CVS Pharmacy locations will be equipped to affix special RFID labels to prescription vials. When the RFID labels are scanned by Spoken Rx in the CVS Pharmacy app, which can be accessed by users using Siri or Google Assistant on their phones, prescription label information will be spoken out loud.

This information, which is important for patient safety and adherence, currently includes patient name, medication name, dosage and directions and will be enhanced to include additional information over the months to come. Spoken Rx will be available in all CVS Pharmacy locations by the end of 2021.

Enrollment in the program is seamless and can be done either over the phone or in store where a pharmacist can ensure the patient’s app is appropriately set up for the service. Spoken Rx is free to CVS Pharmacy patients and the app will read prescription label information aloud in either English or Spanish.

The in-app feature gives patients more flexibility, providing the pertinent prescription information out loud wherever and whenever they need it. Spoken Rx provides a more seamless experience to our patients who are visually impaired.” Ryan Rumbarger, Senior Vice President, Store Operations at CVS Health.

Today’s announcement is the result of collaboration between CVS Pharmacy and the American Council of the Blind, which worked with CVS and tested the technology throughout its development.

Spoken Rx is a positive step that offers same-day, access for prescriptions filled in CVS stores, allowing for a greater level of privacy, safety, and independence for blind and visually impaired customers of all ages. We’re pleased about this addition to the existing braille, audio, and large print accessible prescription label offerings provided by CVS Caremark and CVS.COM.” Kim Charlson, immediate past president of the American Council of the Blind.

For more information on Spoken Rx and a list of active stores please visit the Spoken Rx web page on the CVS website.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We’re evolving based on changing consumer needs and meeting people where they are, whether that’s in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings – from HealthHUB® locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions – are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we’re transforming health.

About American Council of the Blind (ACB)

American Council of the Blind is a national consumer-based advocacy organization working on behalf of blind and visually impaired individuals throughout the country with members organized through seventy state and special interest affiliates. ACB is dedicated to improving the quality of life, equality of opportunity and independence of all people who have visual impairments. Their members and affiliated organizations have a long history of commitment to the advancement of policies and programs which will enhance independence for people who are blind and visually impaired. Visit the ACB website for more information.

Media Contacts:

CVS Pharmacy
Stephanie Cunha

American Council of the Blind
Kim Charlson
Phone: 617-501-5752