Health Care Access | Talking Prescription Labels

This topic includes articles about access to health information and technology, including access to health insurance documents and websites, prescription labels, and health services generally. This topic includes settlement agreements reached in Structured Negotiation and press releases announcing initiatives undertaken as a result of those settlements.

Offering Healthcare? The ADA, Section 504, and the Affordable Care Act Mean Accessible Telehealth, #HealthTech, and Content

Posted on Updated on February 4, 2025
I’ve written extensively about delays in finalizing accessibility regulations in the United States. Articles on this website about delays in web accessibility regulations and delays in kiosk regulations are two examples. But federal agencies in the United States do far more than publish regulations. (Though you’ll read below that healthcare regulations aren’t immune from delay.)… Read more… Offering Healthcare? The ADA, Section 504, and the Affordable Care Act Mean Accessible Telehealth, #HealthTech, and Content

Structured Negotiations Behind Landmark Hospital Access Settlement

Posted on Updated on October 4, 2022
The Law Office of Lainey Feingold congratulates the lawyers and activists who used Structured Negotiations to hammer out a landmark agreement on hospital access for people with disabilities at two major Boston medical facilities. A press release announcing the accessibility initiative was issued on June 26, 2009. Kudos especially to Dan Manning, Litigation Director of Greater Boston Legal Services, who championed the Structured Negotiations approach to resolve the the Boston Hospital accessibility claims. Read more… Structured Negotiations Behind Landmark Hospital Access Settlement

Legal Update: U.S. Department of Justice, U.S. Attorneys Offices, Championing Digital Access

Posted on Updated on August 8, 2022
During the previous United States presidential administration some very committed disability rights lawyers hunkered down in the Department of Justice (DOJ). They did what they could to protect the Americans with Disabilities Act during that challenging time. But there were very few proactive developments in the digital accessibility space. Today things are different! Recent developments show that the DOJ is once again a champion of disability rights generally and digital accessibility specifically, Read more… Legal Update: U.S. Department of Justice, U.S. Attorneys Offices, Championing Digital Access

CVS Spoken Rx November 2021 Press Release

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Congratulations CVS and the American Council of the Blind! Today CVS and ACB announced, in the press release posted here, the availability of talking prescription labels in every CVS Pharmacy location in the United States. This announcement resulted from a collaborative effort using Structured Negotiation. CVS’ talking prescription program is called Spoken Rx. Spoken Rx… Read more… CVS Spoken Rx November 2021 Press Release

U.S. Federal Judge Rules for Walmart, against Blind Shoppers, in Self-checkout Kiosk Case

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On October 12, 2021 a United States federal judge in Maryland ruled that Walmart does not have to make its self-check kiosks accessible to blind shoppers. This is a disappointing result in a case that started when a Walmart employee stole $40.00 from two blind shoppers while the employee was assisting them with the inaccessible self-check kiosk. Read more… U.S. Federal Judge Rules for Walmart, against Blind Shoppers, in Self-checkout Kiosk Case

Access Board Considers ADAAG Coverage for Self-Service Kiosks

Posted on Updated on June 22, 2021
The United States Access Board is currently considering proposed changes to the ADA Accessibility Guidelines (ADAAG) that would require certain self-service kiosks to be accessible to people with disabilities. Based on their experience with Talking ATMs and tactile point of sale devices, the Law Office of Lainey Feingold and Linda Dardarian of Goldstein, Demchak, Baller, Borgen & Dardarian, prepared comments on the Board’s proposal for use by persons interested in accessible devices. Those comments, all or parts of which were incorporated into submissions filed with the Board by several organizations, are posted here. Read more… Access Board Considers ADAAG Coverage for Self-Service Kiosks

WellPoint (Anthem) Accessibility Press Release

Posted on Updated on April 1, 2021
WellPoint Announces Accessibility Initiative INDIANAPOLIS (February 12, 2014) — Consistent with its commitment to being a valued health care partner, WellPoint (NYSE: WLP) today announced an initiative to make its affiliated health plan websites, mobile applications, and print information more accessible and inclusive for all members. WellPoint’s initiative will especially improve the member experience for health plan members with visual impairments. Read more… WellPoint (Anthem) Accessibility Press Release

Accessible Medical Equipment Subject of Access Board Meeting

Posted on Updated on March 22, 2021
On July 29, 2010, the United States Access Board will hold a public meeting about accessibility standards to be developed for diagnostic medical equipment. This meeting marks the beginning of a rule making process on these issues mandated by the federal health care bill passed in March, 2010. In this post you can read the press release announcing the meeting, at which Lainey Feingold will be a panelist. Accessible medical equipment is crucial to the health and safety of people with disabilities. The Board’s rulemaking process should allow for public input on a wide range of issues such as the need for mammography equipment and dental chairs that can be accessed by wheelchair users, and the need for blood glucose meters and similar devices that can provide information in a format blind people can access. Read more… Accessible Medical Equipment Subject of Access Board Meeting

Rite Aid Now Offers Talking Prescription Labels

Posted on Updated on September 29, 2020
Congratulations to Rite Aid! Today the company announced it is offering talking prescription labels at all of the company’s retail pharmacies in the United States. (Rite Aid currently operates more than 4,500 locations). The press release posted below is the result of a Structured Negotiation between Rite Aid and the American Council of the Blind, the California Council of the Blind, and several blind Rite Aid customers. No lawsuit was necessary. Read more… Rite Aid Now Offers Talking Prescription Labels