Accessibility Lawsuit Filed Against JetBlue Airways

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This is a post about a lawsuit filed against JetBlue Airways. The company has a website that does not meet accessibility standards. The company also has machines in airports that blind people cannot use. The lawsuit says that jetBlue’s website and kiosks violate California law.

jetBlue Airways

The California Council of the Blind and three California residents with visual impairments have filed a lawsuit against JetBlue Airways in Federal Court for the Northern District of California. The lawsuit alleges that JetBlue has violated California law by maintaining a website and operating airport check-in kiosks that are inaccessible to individuals with visual impairments. The lawsuit is based on three California laws: the Unruh Act, the California Disabled Persons Act, and the California Unfair Competition Law.

The complaint was filed after JetBlue refused to participate in Structured Negotiations. Structured Negotiations are a collaborative dispute resolution and advocacy method in which blind individuals, their organizations and lawyers work with private or private entities to resolve complex accessibility issues without litigation. The method has been successfully used to resolve accessible information and technology claims with some of the larges companies in the United States.

The plaintiffs in the JetBlue lawsuit are represented by the Law Office of Lainey Feingold and Linda Dardarian and Rachel Brill of the Oakland, California civil rights firm Goldstein, Demchak, Baller, Borgen and Dardarian. Please use the form on the Contact Page of this website to sign up to receive updates about the JetBlue litigation. Updates will also be available on Twitter by following @LFLegal.