Accessibility Information Pages Show Commitment to all Site Users

Wheel chair image on keyboard

[LAST UPDATED: August 13, 2016] An important component of most Structured Negotiation settlement agreements addressing web accessibility is an organization’s commitment to maintain an Accessibility Information Page, or AIP. These pages are also found on sites where there has been a litigation-based settlement, or where a company recognizes on its own that accessibility information is important to its customers.

The ideal page

  • has details about the organization’s web accessibility policy
  • includes information about other accessibility services
  • prominently lists a phone and (accessible) web-based method for the public to forward accessibility concerns, both positive and negative
  • can be easily found, preferably linked from the home page and all page footers, available through any Help section, and available through the site search engine

Some lawyers advise organizations not to put up an AIP for fear that will attract legal complaints. I disagree. One page on a website cannot guarantee a full site will meet established access standards, or that the site will be usable by every site visitor. But Accessibility Information Pages usually demonstrate a commitment to accessibility and to the needs of all site users, even if the process is ongoing. I believe that posted accessibility pages help organizations avoid legal action — so long as there is an active phone number and email address and visitors get prompt and positive responses to any feedback.

If you discover something good on a site with an Accessibility Information Page, use the contact information to let the site owners know. And if you uncover an area that needs improvement, or worse, let them know that too. Feedback helps keep the page current, and shows the site owner that accessibility matters to its customers, clients and site visitors.

Below is a list of links to the Accessibility Information Pages of some of the largest entities operating on the web. (Visiting these links will take you away from LFLegal.) You may also be interested in WebAxe’s July, 2013 post about Accessibility Twitter accounts maintained by large companies.

The accessibility page for this website is here.

Do you know of a page that should be added to the list below? Please use the contact page and let us know.

Accessibility Information Pages

Facebook does not have an easily findable Accessibility Information Page, but does have a dedicated Facebook feedback form for Accessibility and Assistive Technologies. Facebook also has an accessibility page on (where else?) Facebook! Facebook’s Facebook Accessibility Page

In addition to these sites, other companies have Accessibility Pages that focus on their manufactured products, technology, systems and services. Again, the presence of these pages does not mean every product made by the company will be accessible, but it does mean there is an understanding that a diverse customer base includes people with disabilities. Companies with robust accessibility information on their websites include the following:

Simplified Summary

This post has links to Accessibility Information Pages.  Accessibility means that technology, websites and mobile applications have been designed for people with and without disabilities. These pages let the public know that a company is thinking about all its site visitors. A good page should have a phone number for people to call if they face a barrier on the website.