Asking about compliance? You may be asking the wrong question

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During a recent presentation about the digital accessibility legal space I was asked a question. It was about a word that pops up with increasing frequency as fear of lawsuits drives too much of the digital accessibility world. The “C” word — compliance. The question was this: If the captions on online videos are 65% accurate do you think that would comply with legal responsibilities?audience question This is the kind of question that arises when people are driven by fear. When people forget what accessibility is about. Even forget what the law is about. Read more… Asking about compliance? You may be asking the wrong question

No ADA Web Accessibility Regs? No Excuses

Posted on Updated on January 18, 2018
Digital accessibility is about making sure that technology — including websites, mobile applications, kiosks and more — can be used by everyone, including disabled people. Digital accessibility is good for business and a core best practice of tech development. It’s also required by the Americans with Disabilities Act and other laws both in the U.S.… Read more… No ADA Web Accessibility Regs? No Excuses

Web Accessibility for Grocers: Winn-Dixie Wasn’t Paying Attention

Posted on Updated on August 11, 2017
Last month the Winn-Dixie grocery chain lost the very first trial under the Americans with Disabilities Act about the accessibility of a private company’s website. A blind shopper had sued the chain when he couldn’t access online coupons and other parts of the company’s website. The judge’s verdict was big news; unlike most accessibility stories it was covered in the mainstream media. But web accessibility for grocery stores is nothing new. If Winn-Dixie had been paying attention, it would have known over three years ago that grocery chains were making their websites accessible. Winn-Dixie should not have waited for the legal knock on the door. When it came, it should not have put up a fight. Read more… Web Accessibility for Grocers: Winn-Dixie Wasn’t Paying Attention

Rejected by the Los Angeles Times

Posted on Updated on July 31, 2017
On June 23, 2017, the Los Angeles Times published an op-ed titled “Is your company’s website accessible to the disabled? You’d better hope so.” The piece was mean spirited and full of inaccuracies about web accessibility. I took the piece’s alternative facts personally because the author wrongly claimed that Bank of America, Charles Schwab, and Safeway had been sued for web accessibility. I knew better — my clients, co-counsel and I had worked with each of these companies in Structured Negotiation. Joseph O’Connor and I tried to submit a response to the Los Angeles Times, but our efforts were rejected. Read more… Rejected by the Los Angeles Times