2019 CSUNATC Digital Accessibility Legal Update

On March 13, 2019, I presented the 2019 Digital Accessibility Legal Update to a packed house at the annual CSUN Assistive Technology Conference. With so much content, and no recordings, I try to follow up the powerpoint with a post like this one — summarizing this year’s updates with links to more information for those who are curious. And since it took me a month to get this out, there are even two new items in this post that were not part of the update. Read more…

Big Win for Web Accessibility in Domino’s Pizza Case

On January 15, 2019 the Ninth Circuit Court of Appeals gave a big win to digital accessibility in a case against Domino’s Pizza.  The lower court had ruled for Domino’s and tossed the case out of court. The appeals court reversed, ruling that the ADA covers websites and mobile applications and the case can stay in… Read more…

Asking about compliance? You may be asking the wrong question

During a recent presentation about the digital accessibility legal space I was asked a question. It was about a word that pops up with increasing frequency as fear of lawsuits drives too much of the digital accessibility world. The “C” word — compliance. The question was this: If the captions on online videos are 65% accurate do you think that would comply with legal responsibilities?audience question This is the kind of question that arises when people are driven by fear. When people forget what accessibility is about. Even forget what the law is about. Read more…

Alphabet Soup of A Name; Giant Commitment to Digital Access

This post is about an unsung hero of web accessibility — the Education and Outreach Working Group (EOWG) of the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI). The W3C WAI EOWG :  Now you understand why I put ‘alphabet soup’ in the title of this post. But don’t let a clunky name deceive you. If you care about digital accessibility you need to know EOWG and probably already rely on its work without being aware of it. Read more…

Accessibility Culture

Digital accessibility means disabled people can use and interact with technology and digital content.  It is about good design, development, and coding; appropriate testing and training; an inclusive workforce, and a host of other details. It’s an ongoing commitment to including all users in all technology. Mistakes and back sliding are less likely with a culture of accessibility. Read more…

Recipe for Staying Ahead of the Legal Curve: Bake Accessibility into Your Organization

At the 2018 CSUN Assistive Technology Conference last month I had the wonderful opportunity to present with Microsoft lawyer Sue Boyd. Our session was titled Beyond Compliance: Staying Out in Front of Digital Accessibility Legal Trends. Our talk focused on the ingredients needed to bake accessibility into an organization. The audience even got homemade chocolate chip cookies to drive home the theme. Check out this post for the full recipe! Read more…

No ADA Web Accessibility Regs? No Excuses

Digital accessibility is about making sure that technology — including websites, mobile applications, kiosks and more — can be used by everyone, including disabled people. Digital accessibility is good for business and a core best practice of tech development. It’s also required by the Americans with Disabilities Act and other laws both in the U.S.… Read more…

Companies are Losing Web Cases: Spend Money on Web Access, not Lawyers

In less than two months, four different federal judges have said “Yes” to website accessibility. These cases, from Florida and New York, are a wake-up call to every business in the United States that serves the public: If you have a website, make it accessible so everyone can use it, including disabled people. Every business has a budget; every business watches how money is spent. These cases are but the most recent in a long-string of wake-up calls with a simple message: Spend your hard-earned dollars on accessibility, not on lawyers to fight it. Read more…

Rejected by the Los Angeles Times

On June 23, 2017, the Los Angeles Times published an op-ed titled “Is your company’s website accessible to the disabled? You’d better hope so.” The piece was mean spirited and full of inaccuracies about web accessibility. I took the piece’s alternative facts personally because the author wrongly claimed that Bank of America, Charles Schwab, and Safeway had been sued for web accessibility. I knew better — my clients, co-counsel and I had worked with each of these companies in Structured Negotiation. Joseph O’Connor and I tried to submit a response to the Los Angeles Times, but our efforts were rejected. Read more…