Big Win for Web Accessibility in Domino’s Pizza Case

On January 15, 2019 the Ninth Circuit Court of Appeals gave a big win to digital accessibility in a case against Domino’s Pizza.  The lower court had ruled for Domino’s and tossed the case out of court. The appeals court reversed, ruling that the ADA covers websites and mobile applications and the case can stay in… Read more…

Fear is a Poor Motivator for Accessibility

For a recent keynote delivered at the third annual ICT  Accessibility Testing Symposium I included the slide pictured with this post.  If social media is any indication, it was far and away the most popular slide in my talk. The slide image was developed by Jared Smith  of the accessibility consultancy WebAIM and is titled “WebAIM’s Hierarchy… Read more…

Asking about compliance? You may be asking the wrong question

During a recent presentation about the digital accessibility legal space I was asked a question. It was about a word that pops up with increasing frequency as fear of lawsuits drives too much of the digital accessibility world. The “C” word — compliance. The question was this: If the captions on online videos are 65% accurate do you think that would comply with legal responsibilities?audience question This is the kind of question that arises when people are driven by fear. When people forget what accessibility is about. Even forget what the law is about. Read more…

Recipe for Staying Ahead of the Legal Curve: Bake Accessibility into Your Organization

At the 2018 CSUN Assistive Technology Conference last month I had the wonderful opportunity to present with Microsoft lawyer Sue Boyd. Our session was titled Beyond Compliance: Staying Out in Front of Digital Accessibility Legal Trends. Our talk focused on the ingredients needed to bake accessibility into an organization. The audience even got homemade chocolate chip cookies to drive home the theme. Check out this post for the full recipe! Read more…

Potholes of Discrimination: A Post-CSUN Legal Update Wrap-Up

For the eighteenth year, last week I joined thousands of people committed to digital accessibility at the annual CSUN Assistive Technology Conference.  And as has been the case for the past many years, there was a growing interest in the digital accessibility legal landscape. This post offers more detailed information about some of the topics covered in the CSUN 2018 legal updates, which this year were repeated three times. Read more…

Kiosk Accessibility: The Law is Paying Attention

Digital accessibility is not just about websites, and the law is taking notice. This post highlights cases about kiosk accessibility. I use the term “kiosk” broadly to include tablets and any piece of technology offering services, products, and information. Who will use that technology? People — and that means disabled people. Read more…

Digital Accessibility Legal Update (and more) at CSUN 2018

Want to know what’s happening in the digital accessibility legal space? I’m happy to let attendees of the 33rd annual CSUN Assistive Technology Conference know that I will be offering the Digital Accessibility Legal update three times this year. (This will be one presentation repeated three times so everyone who wants to attend can!) Lainey will also be co-presenting a fourth session (not the legal update) with Sue Boyd, an Assistant General Counsel in Microsoft’s Regulatory Affairs group who leads a legal and policy team focused on accessibility. Sue and I will be talking about best practices for staying ahead of the curve when it comes to accessibility. Read more…