Welcome to Lainey Feingold’s website. Lainey is a disability rights lawyer who works primarily with the blind community on technology, digital, and information access issues. She is nationally recognized for negotiating landmark accessibility agreements and for pioneering the collaborative dispute resolution method known as Structured Negotiation.
In 2014 Lainey was honored with a California Lawyer Attorney of the Year (CLAY) award. She also received a CLAY Award in 2000.
In the Fall of 2016 the American Bar Association will publish Lainey’s book about Structured Negotiation. Read about Lainey’s book.
This website was designed to be usable by people with and without disabilities. Read our Accessibility Statement for more information.
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Structured Negotiation is an alternative dispute resolution process with a powerful track record. Without lawsuits, the Law Office of Lainey Feingold and others have used the method for twenty years to negotiate comprehensive agreements with some of the largest organizations in the United States. Bank of America, Major League Baseball and the City and County of San Francisco have all participated in Structured Negotiation. Developed to resolve civil rights claims of blind people, the method has application to a wide variety of civil claims where parties seek collaboration and solution over conflict and expense. In 2016 the American Bar Association will publish Lainey Feingold’s book about this ground-breaking method of resolving legal claims. Read more about Structured Negotiation.
This post includes recent legal developments about digital accessibility between December 11, 2015 and May 7, 2016. The update is part of an occasional series about legal activity impacting technology and information access for people with disabilities. Digital accessibility is a civil right, and there is a lot happening in the legal space.
May 4, 2016 Press Release: Bank of America announces it has begun an initiative to enhance the accessibility of its online mortgage documents for visually impaired customers. The bank worked in Structured Negotiations with Jessie Lorenz, a visually impaired customer, and with Lainey Feingold and Linda Dardarian on the initiative.
The settlement agreement posted here details Bank of America’s commitment to improving the accessibility and usability of mortgage documents for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Bank of America mortgage holder Jessie Lorenz in the negotiation. This agreement reflects Bank of America’s ongoing commitment to its disabled customers, begun more than fifteen years ago when the bank assumed a leadership role in rolling out Talking ATMs and making its online banking platform accessible. Visit the Bank of America Accessibility topic on this website for links to press releases and settlement agreements demonstrating the bank’s accessibility commitment.