Talking ATMs

The Law Office of Lainey Feingold first began working on Talking ATMs in 1995. Lainey and her clients and co-counsel negotiated the first Talking ATM settlements in the United States. Beginning in 1999, Lainey negotiated 20 Talking ATM settlements with the country's largest financial institutions. Stories of many of these negotiations are included in Lainey's book, Structured Negotiation, A Winning Alternative to Lawsuits. This topic includes articles about those settlements, related press releases, Talking ATM regulations, international Talking ATM installations and more.

Consumer World Publishes Boston Talking ATM Survey

Posted on Updated on March 10, 2016
On April 24, 2012, Consumer World, a consumer education organization based in Massachusetts, published the results of its survey on Talking ATM and talking fare machines in Boston. The results show that far too many ATMs and fare machines are still not accessible to people with visual impairments. One bank that is doing a good job? Bank of America, where every ATM tested was a working Talking ATM. Read more… Consumer World Publishes Boston Talking ATM Survey

Talking ATMs in India

Posted on Updated on March 10, 2016
The June 6, 2012 Google Alert for Talking ATMs included a news report, posted below, of the “first” Talking ATM in India. It was not the first time the Indian press covered accessible ATMs though. In September 2011 the Hindu Business Times reported on the experience of using a Talking ATM for the first time, but on closer read last Fall’s story may just have been describing temporary installations. Whether or not Union Bank of India has installed the first or second Talking ATM, congratulations go out to advocates in the Indian blind community and that country’s banking industry for recognizing the importance of accessible technology. Read more… Talking ATMs in India

NCR Installs Additional Talking ATMs in India (with solar power option too!)

Posted on Updated on March 10, 2016
The article posted here about NCR’s Talking ATMs in India first appeared in the Hindu Business Line. The Law Office of Lainey Feingold, and Linda Dardarian, first engaged with NCR in the mid-1990’s as the Talking ATM initiative was getting underway in the United States. This story about NCR’s Talking (and solar-powered!) ATMs demonstrates yet again that accessibility is an international issue. Accessible technology that starts in one country is bound to make its way around the world. The technology corporations are global, advocacy needs to be too. Blind advocates are not mentioned in the story below, but no doubt they played an important role in efforts to bring independent access to financial services to India. Read more… NCR Installs Additional Talking ATMs in India (with solar power option too!)

Bank of America Florida Talking ATM Press Release

Posted on Updated on March 10, 2016
This release was one of several issued as part of the implementation of the first Bank of America Settlement Agreement negotiated by Lainey and co-counsel Linda Dardarian using Structured Negotiations. This agreement was the first in the country to address Talking ATMs, web accessibility, and alternative formats. As of early 2008, Bank of America had over 11,000 Talking ATMs. Read more… Bank of America Florida Talking ATM Press Release

Bank of America National Press Release

Posted on Updated on March 10, 2016
This release was issued after Bank of America expanded its commitment to provide accessible services by signing a national Talking ATM agreement in which it agreed to install Talking ATMs at 85% of its locations. The agreement, negotiated in the year following first Bank of America Settlement Agreement was negotiated by Lainey and co-counsel Linda Dardarian using Structured Negotiations. In early 2008, Bank of America has over 11,0000 Talking ATMs. Read more… Bank of America National Press Release

Landmark Victory for Blind Advocates in Hungary: CRPD means Talking ATMs

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Szilvia Nyusti and Péter Takács are blind advocates in Hungary who wanted their bank (the largest bank in their country) to install Talking ATMs. After all, they paid the same fees as sighted customers, why shouldn’t they have the same access to services and technology? After a five year legal battle in Hungary, they took their claims to the United Nations. On May 16, 2013, the UN Committee on the Rights of Persons with Disabilities issued an historic ruling finding that Hungary violated the UN Convention on the Rights of People with Disabilities (CRPD) by failing to ensure that Hungarian banks had Talking ATMs. Congratulations to Szilvia and Peter. Congratulations to the United Nations. Congratulations to the CRPD for working as it should in protecting the rights of people with disabilities. Shame on the United States for failing to ratify the treaty. Read more… Landmark Victory for Blind Advocates in Hungary: CRPD means Talking ATMs

Central and West Java in Indonesia gets First Talking ATMs

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International Talking ATM installations remind us that advocacy work done in one country can have ripple affects across the globe. ATM manufactures distribute their technology around the world, and slowly, slowly this technology is becoming more accessible everywhere. Today’s news brought word of the first Talking ATMs in Semarang, Central Java and Surabaya in East Java, Indonesia. The full news report, which first appeared in the Jakarta Post, is reprinted below. Visit the International Issues Category of LFLegal for more stories of Talking ATM installations outside the United States. Read more… Central and West Java in Indonesia gets First Talking ATMs