Talking ATMs

The Law Office of Lainey Feingold first began working on Talking ATMs in 1995. Lainey and her clients and co-counsel negotiated the first Talking ATM settlements in the United States. Beginning in 1999, Lainey negotiated 20 Talking ATM settlements with the country's largest financial institutions. Stories of many of these negotiations are included in Lainey's book, Structured Negotiation, A Winning Alternative to Lawsuits. This topic includes articles about those settlements, related press releases, Talking ATM regulations, international Talking ATM installations and more.

Talking ATMs in the Philippines: Perfect ADA Anniversary Story

Posted on Updated on March 10, 2016
Posted here is a news report from the Philippines about a legislative push for Talking ATMs in that country. Reading this news on the eve of the 20th anniversary of the Americans with Disabilities Act is fitting. Although the law being celebrated this month is focused on “Americans”, disability advocacy in one part of the globe often has ripple affects across the world. Today we have a global economy and multi-national corporations. We also have global advocacy and international advances in disability access. Especially when it comes to accessible technology. Read more… Talking ATMs in the Philippines: Perfect ADA Anniversary Story

Wells Fargo California Talking ATM and Alternative Format Agreement

Posted on Updated on March 10, 2016
The Wells Fargo California ATM and Alternative Format Settlement Agreement was the first in the United States in which a bank made a state-wide commitment to install Talking ATMs. The Agreement was negotiated by Lainey and Co-Counsel Linda Dardarian using Structured Negotiations. Claimants in the case were the California Council of the Blind and the… Read more… Wells Fargo California Talking ATM and Alternative Format Agreement

Bank of America California Pilot Press Release

Posted on Updated on March 10, 2016
This press release, announcing Bank of America’s first 15 Talking ATMs, was issued as a result of the first Bank of America settlement agreement negotiated using the process of Structured Negotiations. The agreement was negotiated by Lainey Feingold and Linda Dardarian on behalf of the California Council of the Blind (CCB) and several individual blind advocates. The Disability Rights Education & Defense Fund (DREDF) also represented the Claimants. As of early 2008, the bank has installed more than 11,000 Talking ATMs. Read more… Bank of America California Pilot Press Release

TCF Bank Talking ATM Press Release

Posted on Updated on March 10, 2016
TCF BANK TO INSTALL TALKING ATMs AND ENHANCE OTHER SERVICES FOR CUSTOMERS WITH VISUAL IMPAIRMENTS Bank Announces Collaboration with the Illinois Council of the Blind and Equip for Equality Wayzata, MN, (December 3, 2008)– TCF Bank (TCF), a subsidiary of TCF Financial Corporation (NYSE: TCB), the Illinois Council of the Blind, an affiliate of the American Council of the Blind, and Equip for Equality announced today that TCF has launched a major initiative intended to provide easier access to its banking services for individuals with visual impairments. Read more… TCF Bank Talking ATM Press Release

All 18,000 Bank of America ATMs are now Talking ATMs!

Posted on Updated on March 10, 2016
Bank of America Completes Installation of Talking ATMs Maintains Leadership Role in Services for Visually Impaired Customers Charlotte (March 31, 2010)– As part of its long-standing commitment to customers with visual impairments, Bank of America today announced that every Bank of America ATM in the country has been equipped with voice-enabled technology. Visually impaired customers can now access more than 18,000 Bank of America ATMs, the largest network of bank-owned ATMs in the U.S. Talking ATMs provide audible instructions in English or Spanish to persons who cannot view information on an ATM screen. These machines make it easier for people with visual impairments to withdraw cash, deposit money and perform other ATM transactions. The ATMs have audio jacks that deliver spoken instructions privately through standard headsets to protect the security of users who are blind or have low-vision. Read more… All 18,000 Bank of America ATMs are now Talking ATMs!

Revised ADA Regulations (Finally) Include Detailed Talking ATM Requirements

Posted on Updated on March 10, 2016
On September 15, 2010, the United States Department of Justice published, in the Federal Register, its revised rules implementing the Americans with Disabilities Act. Official publication is one of the last steps on a very long road leading to new ADA regulations for both public and private entities on a diverse set of issues including Talking ATMs, ticketing for accessible seating, effective communication, service animals and more. The next steps? The new rules take effect on March 15, 2011 – six months after publication in the Federal Register. Compliance with the new 2010 Standards for Accessible Design (revising what is often erroneously referred to as ADAAG), is required as of March, 2012. Read more… Revised ADA Regulations (Finally) Include Detailed Talking ATM Requirements

Talking ATMs in Mumbai India

Posted on Updated on March 10, 2016
For many years the Law Office of Lainey Feingold has been keeping track of Talking ATM installations in countries all over the world. On September 10, 2011, Google’s “Talking ATM” alert brought news of installations in Mumbai India. United States ATM manufacturers NCR and Diebold are featured in the article. Read more… Talking ATMs in Mumbai India

Talking ATMs in Jakarta, Indonesia

Posted on Updated on March 10, 2016
Talking ATM technology continues to spread across the globe. Earlier this month, the Standard Chartered Bank in Indonesia announced installation of that country’s first Talking ATMs. The full article that appeared in the Jakarta Times is posted here. Other posts on this website about Talking ATMs in countries outside the United States may be found in the International Issues category on LFLegal.com. Read more… Talking ATMs in Jakarta, Indonesia

Barclays Bank Agrees to Install Talking ATMs as Part of RNIB Campaign

Posted on Updated on March 10, 2016
Congratulations to the Royal National Institute of Blind People (RNIB) in the United Kingdom for signing up Barclays Bank as part of RNIB’s “Money Talks” program. Barclays has committed to install Talking ATMs at its branches by the end of 2012. Posted here is the article about Barclays that appeared on ZDNet UK on November 22, 2011. Read more… Barclays Bank Agrees to Install Talking ATMs as Part of RNIB Campaign

Talking ATMs in Brunei, Southeast Asia

Posted on Updated on March 10, 2016
Today’s Talking ATM Google Alert brought news of the first Talking ATM in Brunei, a sovereign state located on the north coast of the island of Borneo, in Southeast Asia. The country’s official name is Brunei Darussalam, meaning Nation of Brunei, the Abode of Peace. The news came via a blog post, reprinted here, by Lim Sheng Ming. The blog post was based on an article, reprinted in full here, that was published in the Borneo Bulletin and reprinted on the Brunei Direct website. As the article mentions, Brunei is getting its Talking ATMs after Standard Chartered Bank successfully launched them in Korea, China, India and Indonesia. Visit the International Issues category of this website for other posts about ATM installations outside the United States. The ATM industry is global, and advocacy must be too. Read more… Talking ATMs in Brunei, Southeast Asia