Bank of America Accessibility

Bank of America has long been a leader in providing accessible information and technology to blind people. It was the first bank in the country to make its online banking platform accessible and the first to roll-out Talking ATMs nationally. Bank of America has worked with the Law Office of Lainey Feingold, Linda Dardarian, and blind advocates in Structured Negotiation since its first agreement in 2000. This topic includes the settlement agreements and press releases about the bank's solid accessibility commitment.

Bank of America Announces New Initiative for Accessible Mortgage Documents

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May 4, 2016 Press Release: Bank of America announces it has begun an initiative to enhance the accessibility of its online mortgage documents for visually impaired customers. The bank worked in Structured Negotiations with Jessie Lorenz, a visually impaired customer, and with Lainey Feingold and Linda Dardarian on the initiative. Read more… Bank of America Announces New Initiative for Accessible Mortgage Documents

Talking ATMs: Early History in California and Beyond

Posted on Updated on March 10, 2016
October 1, 2009 marks the 10th anniversary of the first Talking ATM installed in the United States. From that first accessible ATM in 1999, there are now tens of thousands of Talking ATMs around the world. In this post, the first of several Talking ATM posts over the next two months, you can read about early Talking ATM history. Read more… Talking ATMs: Early History in California and Beyond

Bank of America California Pilot Press Release

Posted on Updated on March 10, 2016
This press release, announcing Bank of America’s first 15 Talking ATMs, was issued as a result of the first Bank of America settlement agreement negotiated using the process of Structured Negotiations. The agreement was negotiated by Lainey Feingold and Linda Dardarian on behalf of the California Council of the Blind (CCB) and several individual blind advocates. The Disability Rights Education & Defense Fund (DREDF) also represented the Claimants. As of early 2008, the bank has installed more than 11,000 Talking ATMs. Read more… Bank of America California Pilot Press Release

All 18,000 Bank of America ATMs are now Talking ATMs!

Posted on Updated on March 10, 2016
Bank of America Completes Installation of Talking ATMs Maintains Leadership Role in Services for Visually Impaired Customers Charlotte (March 31, 2010)– As part of its long-standing commitment to customers with visual impairments, Bank of America today announced that every Bank of America ATM in the country has been equipped with voice-enabled technology. Visually impaired customers can now access more than 18,000 Bank of America ATMs, the largest network of bank-owned ATMs in the U.S. Talking ATMs provide audible instructions in English or Spanish to persons who cannot view information on an ATM screen. These machines make it easier for people with visual impairments to withdraw cash, deposit money and perform other ATM transactions. The ATMs have audio jacks that deliver spoken instructions privately through standard headsets to protect the security of users who are blind or have low-vision. Read more… All 18,000 Bank of America ATMs are now Talking ATMs!

Bank of America Commits to Enhanced Mobile and Web Accessibility

Posted on Updated on March 10, 2016
Posted here is a press release announcing Bank of America’s most recent accessibility initiative — its commitment to ensure the accessibility of security features on its website and iOS mobile applications. With this release Bank of America continues its leadership role in providing digital access and usability for people with visual impairments. Read more… Bank of America Commits to Enhanced Mobile and Web Accessibility

Bank of America Florida Talking ATM Press Release

Posted on Updated on March 10, 2016
This release was one of several issued as part of the implementation of the first Bank of America Settlement Agreement negotiated by Lainey and co-counsel Linda Dardarian using Structured Negotiations. This agreement was the first in the country to address Talking ATMs, web accessibility, and alternative formats. As of early 2008, Bank of America had over 11,000 Talking ATMs. Read more… Bank of America Florida Talking ATM Press Release

Bank of America National Press Release

Posted on Updated on March 10, 2016
This release was issued after Bank of America expanded its commitment to provide accessible services by signing a national Talking ATM agreement in which it agreed to install Talking ATMs at 85% of its locations. The agreement, negotiated in the year following first Bank of America Settlement Agreement was negotiated by Lainey and co-counsel Linda Dardarian using Structured Negotiations. In early 2008, Bank of America has over 11,0000 Talking ATMs. Read more… Bank of America National Press Release

More Bank of America Website Accessibility Enhancements

Posted on Updated on February 9, 2016
Bank of America Continues to Enhance Online Access for People With Visual Impairments Enhancements to Travel Rewards Redemption Online Site Improve Accessibility CHARLOTTE – June 4, 2015 As part of its long-standing commitment to customers with visual impairments, Bank of America is enhancing the accessibility of its travel redemption website. The site is used by the bank’s credit card customers to redeem reward points for travel. Read more… More Bank of America Website Accessibility Enhancements

Amy Vaughn: Bank of America Leader in Web Accessibility

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In 2000, Bank of America was the first bank in the United States to sign an agreement to make its web site and on-line banking accessible to people who are blind or visually impaired. In the almost eight years that have passed since the bank signed the first of three agreements with the blind community, significant work has been done both by members of the blind community and by countless Bank of America employees to make sure the agreements work as they are supposed to. Recently, we learned that one of those bank employees — Amy Vaughn — had died. Read more… Amy Vaughn: Bank of America Leader in Web Accessibility