Potholes of Discrimination: A Post-CSUN Legal Update Wrap-Up

For the eighteenth year, last week I joined thousands of people committed to digital accessibility at the annual CSUN Assistive Technology Conference.  And as has been the case for the past many years, there was a growing interest in the digital accessibility legal landscape. This post offers more detailed information about some of the topics covered in the CSUN 2018 legal updates, which this year were repeated three times. Read more…

E*Trade Accessibility Agreement Amendment

The Settlement Agreement Amendment posted here extends the digital accessibility settlement agreement reached between E*Trade and two blind investors in Structured Negotiation. In extending the agreement, E*Trade continues its leadership role in making its website, mobile applications, and trading platforms available to investors and members of the public with disabilities. Read more…

Gratitude for a Poached Egg (an Accessibility and Negotiation Strategy)

Whenever I travel, I try to eat in local restaurants serving traditional foods. That’s how I found myself at 417 Union in Nashville last month eating poached eggs, grits and a biscuit. The eggs were perfect and I asked the waitress to thank the cook for me. She came back later and told me: “His day is going to go a lot better now that he knows he done good.” Her comment sums up my experience as a negotiator in the digital accessibility space. Everyone wants to know they have “done good.” Telling them so is a powerful negotiating strategy. Read more…