The settlement agreement posted here was reached through Structured Negotiations, an alternative dispute resolution process that focuses on collaboration and solution. Working with the California Council of the Blind and blind Raley’s shoppers in Structured Negotiations, Raley’s agreed to upgrade the chain’s check-out devices so blind people no longer have to disclose their PIN when using a PIN-based card such as a debit card. The Law Office of Lainey Feingold and Linda Dardarian of the Oakland civil rights firm Goldstein, Borgen, Dardarian & Ho represented the blind community in the negotiations.
Read more… Raley’s Point of Sale Settlement Agreement