Talking ATM Settlements

TCF Bank Talking ATM and Alternative Formats Settlement

The TCF Bank Settlement Agreement was negotiated by Lainey Feingold and co-counsel Amy Peterson of the Chicago-based Equip for Equality using Structured Negotiations on behalf of the Illinois Council of the Blind, an affiliate of the American Council of the Blind and a blind TCF customer. In the Agreement, TCF began a Talking ATM and alternative format program in all states in which it does business. The bank will install over 300 Talking ATMs by the end of 2009. Read more…

Bank of America Final National Agreement

The Settlement Agreement below is the third agreement that Bank of America negotiated with the California Council of the Blind and individual members of the blind community using the process of Structured Negotiations. This final agreement contains the bank’s commitment that 100% of its ATM locations will have at least one Talking ATM. As of early 2008, the bank is on the road towards far exceeding this goal, with over 11,000 Talking ATMs, and multiple Talking ATMs at many locations. Read more…

La Salle Final Agreement

The LaSalle Final Settlement Agreement was negotiated by Lainey Feingold and co-counsel Amy Peterson of the Chicago-based Equip for Equality using Structured Negotiations on behalf of the Metropolitan Chicago affiliate of the American Council of the Blind. In the Agreement, LaSalle institute a Talking ATM and alternative format program in all states in which it operated and agreed to upgrade its website to comply with the Web Content Accessibility Guidelines (WCAG) promulgated by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium. Read more…

7-Eleven Talking V-com Agreement

The 7-Eleven V-Com Agreement was negotiated by Lainey Feingold and Linda Dardarian using American Council of the Blind (ACB), the California Council of the Blind (CCB), and individual blind advocates. A V-com is an advanced ATM in 7-Eleven retail outlets across the United States and 7-Eleven agreed in the settlement that they would all have audio output to allow independent use by blind customers. This was the first agreement in the country in which a non-bank retailer agreed to make ATMs accessible. Read more…

American Express Talking ATM Agreement

This agreement was negotiated by Lainey and Linda Dardarian using Structured Negotiations on behalf of the California Council of the Blind and individual blind advocates in California and Illinois. This was the first agreement in the United States in which a non-bank ATM owner agreed to make its ATMs accessible to blind users. Read more…

Bank One Final Agreement

The Bank One Final Agreement was negotiated by Lainey Feingold and Linda Dardarian using Structured Negotiations on behalf of blind advocates Kelly Pierce and Anna Byrne. In the Agreement, Bank One (now Chase) agreed to install 1,500 Talking ATMs, institute a national alternative formats policy, and upgrade its website to comply with the Web Content Accessibility Guidelines (WCAG) promulgated by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium. As of March, 2008, Chase Bank, the successor to Bank One, had over 9,000 Talking ATMs. Read more…

Fleet Bank Final Talking ATM Agreement

The Fleet Final Talking ATM agreement was negotiated by Lainey Feingold and co-counsel Stan Eichner of the Disability Law Center in Boston, Massachusetts, using Structured Negotiations on behalf of the Bay State Council of the Blind and other Massachusetts advocates. Fleet, which was subsequently purchased by Bank of America, agreed in this document to install Talking ATMs at all of the Bank’s locations. The initial Fleet Agreement resulted in the first Talking ATMs in New England and a comprehensive alternative formats policy. It was the second agreement in the United States to require that a bank’’s website be accessible. Read more…

First Union Final ATM, Web and Alternative Format Agreement

This settlement agreement is the second First Union agreement negotiated by Lainey and Linda Dardarian using Structured Negotiations on behalf of representatives of the blind community in North Carolina and Pennsylvania. Tom Earle, formerly with the Disabilities Law Project in Philadelphia, now known as the Disability Rights Network of Pennsylvania, also represented the Claimants. In the initial First Union agreement, the bank began its Talking ATM roll-out. In this agreement, First Union, subsequently purchased by Wachovia, expanded its Talking ATM commitment, agreed to make its website accessible, and adopted a comprehensive alternative format policy. As of early 2008, Wachovia has thousands of Talking ATMs throughout the United States. Read more…

Sovereign Bank Settlement Agreement

The Sovereign Bank Settlement Agreement was negotiated by Lainey Feingold and co-counsel Stan Eichner of the Disability Law Center in Boston, Massachusetts, using Structured Negotiations on behalf of the Bay State Council of the Blind and other Massachusetts advocates. In the Agreement, the bank agreed to install Talking ATMs at all its locations, institute a comprehensive alternative format policy and make its website accessible. Read more…

Washington Mutual Talking ATM, Web and Alternative Format Agreement

The Washington Mutual Agreement was negotiated by Lainey Feingold and Linda Dardarian using Structured Negotiations on behalf of the the California Council of the Blind (CCB), the Florida Council of the Blind, and several blind individuals. In the Agreement, Washington Mutual agreed to install Talking ATMs across the country, upgrade its website to comply with the Web Content Accessibility Guidelines (WCAG) and provide banking materials in alternative formats. Washington Mutual was the first bank to offer Talking ATMs in Spanish. Read more…