Talking ATM Settlements

Talking ATM Settlements

This Topic includes all settlement agreements about Talking ATMs negotiated in Structured Negotiation. No lawsuits were needed or filed. Stories from many of these cases are included in Lainey Feingold's book, Structured Negotiation, A Winning Alternative to Lawsuits.

First Union Final ATM, Web and Alternative Format Agreement

Posted on Updated on April 3, 2018
This settlement agreement is the second First Union agreement negotiated by Lainey and Linda Dardarian using Structured Negotiations on behalf of representatives of the blind community in North Carolina and Pennsylvania. Tom Earle, formerly with the Disabilities Law Project in Philadelphia, now known as the Disability Rights Network of Pennsylvania, also represented the Claimants. In the initial First Union agreement, the bank began its Talking ATM roll-out. In this agreement, First Union, subsequently purchased by Wachovia, expanded its Talking ATM commitment, agreed to make its website accessible, and adopted a comprehensive alternative format policy. As of early 2008, Wachovia has thousands of Talking ATMs throughout the United States. Read more… First Union Final ATM, Web and Alternative Format Agreement

First Union Preliminary Talking ATM Agreement

Posted on Updated on April 3, 2018
This settlement agreement was negotiated by Lainey and Linda Dardarian using Structured Negotiations on behalf of representatives of the blind community in North Carolina and Pennsylvania. Tom Earle, formerly with the Disabilities Law Project in Philadelphia, now known as the Disability Rights Network of Pennsylvania, also represented the Claimants. This was the first of two agreements that First Union, subsequently purchased by Wachovia, negotiated with the blind community. In this agreement, the bank agreed to install the first Talking ATMs in North Carolina, Maryland, and New Jersey. As of early 2008, Wachovia has thousands of Talking ATMs. Read more… First Union Preliminary Talking ATM Agreement

Citibank National Talking ATM Agreement

Posted on Updated on April 3, 2018
The Citibank national Talking ATM agreement expanded on the first agreement with that bank by setting forth Citibank’s commitment to install Talking ATMs at all of its United States branch locations. The agreement was negotiated using Structured Negotiations, by Lainey and co-counsel Linda Dardarian on behalf of the California Council of the Blind and individual members of the blind community. The Disability Rights Education and Defense Fund (DREDF) also represented the Claimants. Read more… Citibank National Talking ATM Agreement

Fleet Bank Final Talking ATM Agreement

Posted on Updated on April 3, 2018
The Fleet Final Talking ATM agreement was negotiated by Lainey Feingold and co-counsel Stan Eichner of the Disability Law Center in Boston, Massachusetts, using Structured Negotiations on behalf of the Bay State Council of the Blind and other Massachusetts advocates. Fleet, which was subsequently purchased by Bank of America, agreed in this document to install Talking ATMs at all of the Bank’s locations. The initial Fleet Agreement resulted in the first Talking ATMs in New England and a comprehensive alternative formats policy. It was the second agreement in the United States to require that a bank’’s website be accessible. Read more… Fleet Bank Final Talking ATM Agreement

Bank of America Final National Agreement

Posted on Updated on April 3, 2018
The Settlement Agreement below is the third agreement that Bank of America negotiated with the California Council of the Blind and individual members of the blind community using the process of Structured Negotiations. This final agreement contains the bank’s commitment that 100% of its ATM locations will have at least one Talking ATM. As of early 2008, the bank is on the road towards far exceeding this goal, with over 11,000 Talking ATMs, and multiple Talking ATMs at many locations. Read more… Bank of America Final National Agreement

Bank of America California and Florida Agreement

Posted on Updated on April 3, 2018
The Bank of America California and Florida Agreement was negotiated by Lainey Feingold and Linda Dardarian using Structured Negotiations on behalf of the California Council of the Blind (CCB) and several individual blind advocates. The Disability Rights Education & Defense Fund (DREDF) also represented the Claimants. This was the first agreement in the country in which a bank committed to make its website accessible, and the first in which a bank committed to install Talking ATMs in more than one state. This was the first of three agreements involving Bank of America’s services for blind customers. The interim Bank of America national agreement and the final Bank of America national agreement are posted in the Settlement Agreement Category. Read more… Bank of America California and Florida Agreement

Wells Fargo California Talking ATM and Alternative Format Agreement

Posted on Updated on March 10, 2016
The Wells Fargo California ATM and Alternative Format Settlement Agreement was the first in the United States in which a bank made a state-wide commitment to install Talking ATMs. The Agreement was negotiated by Lainey and Co-Counsel Linda Dardarian using Structured Negotiations. Claimants in the case were the California Council of the Blind and the… Read more… Wells Fargo California Talking ATM and Alternative Format Agreement

Bank One Final Agreement

Posted on
The Bank One Final Agreement was negotiated by Lainey Feingold and Linda Dardarian using Structured Negotiations on behalf of blind advocates Kelly Pierce and Anna Byrne. In the Agreement, Bank One (now Chase) agreed to install 1,500 Talking ATMs, institute a national alternative formats policy, and upgrade its website to comply with the Web Content Accessibility Guidelines (WCAG) promulgated by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium. As of March, 2008, Chase Bank, the successor to Bank One, had over 9,000 Talking ATMs. Read more… Bank One Final Agreement