Kiosk Accessibility: The Law is Paying Attention

[Latest Update October 10, 2021 Digital accessibility is not just about websites, and the law is taking notice. This post, updated with new developments, highlights cases about kiosk accessibility. I use the term “kiosk” broadly to include tablets and any piece of technology offering services, products, and information. Who will use that technology? People — and that means disabled people. Read more… Kiosk Accessibility: The Law is Paying Attention

Wells Fargo First Talking ATM Press Release

The press release posted here was the first in the United States to announce a plan to install Talking ATMs. Using the Structured Negotiations process, Wells Fargo worked with the California Council of the Blind and several blind individuals to reach an historic agreement requiring installation of Talking ATMs and provision of alternative formats for print financial information. This release was the first of several concerning Wells Fargo’s Talking ATM program. Read more… Wells Fargo First Talking ATM Press Release

Access World Talking ATM Article

This article Lainey wrote about Talking ATMs was published in January, 2003 in AccessWorld(R), a publication of the American Foundation for the Blind (AFB). Part 2 of this Article, titled “You Can Bank on It, Part 2: Advocacy, Outreach, and Legal Authority for Talking ATMs,” can be found in the March, 2003 issue of Access World. Read more… Access World Talking ATM Article

Catherine Skivers: Organizer, Activist, Friend, Blind Community Leader

[Update: Catherine Skivers died on December 12, 2019, a week after this post was written.] Catherine Skivers came to California in 1949 at the age of 23 with the man she had married at 16. Within a year, her husband had left her, offering her a one-way bus ticket back to her family in Missouri.… Read more… Catherine Skivers: Organizer, Activist, Friend, Blind Community Leader

Bank of America Honored for Accessibility Work; Structured Negotiation Gets Shout Out

On October 21, 2019 friends and supporters of Disability Rights Advocates, a national nonprofit disability rights legal center, gathered in New York to celebrate the organization and honor this year’s Eagle Award recipients. One of the honorees was Bank of America, a long-time digital accessibility and disability inclusion leader and Structured Negotiation champion. The picture… Read more… Bank of America Honored for Accessibility Work; Structured Negotiation Gets Shout Out

ATMs are 50 Years Old; They’ve Been Talking for 20

This month marks the 50th anniversary of the first Automated Teller Machine. The first ATM in the world was installed at a Barclays Bank branch in London on June 27, 1967. The first ATM in the United States was installed two years later at a Chemical Bank branch in Long island, New York. For 30 years ATMs remained off-limits to blind people, who couldn’t use the interactive, visual screens. It was not until October of 1997 that the world was introduced to the very first Talking ATM. It all happened because of disability community advocacy. And it’s a good reminder that today, 50 years after that first ATM, all technology should be born accessible. Read more… ATMs are 50 Years Old; They’ve Been Talking for 20

Bank of America California and Florida Agreement

The Bank of America California and Florida Agreement was negotiated by Lainey Feingold and Linda Dardarian using Structured Negotiations on behalf of the California Council of the Blind (CCB) and several individual blind advocates. The Disability Rights Education & Defense Fund (DREDF) also represented the Claimants. This was the first agreement in the country in which a bank committed to make its website accessible, and the first in which a bank committed to install Talking ATMs in more than one state. This was the first of three agreements involving Bank of America’s services for blind customers. The interim Bank of America national agreement and the final Bank of America national agreement are posted in the Settlement Agreement Category. Read more… Bank of America California and Florida Agreement

Blind Turkish Pop Star Advocates for Talking ATMs and POS devices

[quote from=”CNN News article on blind Turkish pop star Metin Senturk”]Technological innovations are also widening access to some everyday activities, such as banking. Earlier this month, Turkey’s Yapi Kredi bank launched an ATM which talks visually-impaired customers through their transactions. It also rolled out point of sale machines that act in a similar manner.[/quote]On December 17, 2010, CNN ran the story reprinted here about Turkish pop star Metin Senturk who is blind. Mr. Senturk, who holds the Guinness record as the world’s fastest blind driver, started a disability rights organization in Turkey, and mentions disability issues on his weekly national television show. Another aspect of disability advocacy in Turkey? As explained more fully in the article here, the leading bank in Turkey rolled out its first Talking ATM on December 3, 2010. Talking Point of Sale devices have also been introduced. Read more… Blind Turkish Pop Star Advocates for Talking ATMs and POS devices