Web and Mobile Accessibility Settlements

Web and Mobile Accessibility Settlements

This topic includes all settlement agreements reached in Structured Negotiation that include obligations to improve digital accessibility. These range from the 2000 agreement with Bank of America to the 2020 agreement with Patreon. Press releases about most of these agreements can be found in the digital accessibility press release topic.

ALBERTSONS DIGITAL ACCESSIBILITY AGREEMENT

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Congratulations to Albertsons Companies! Posted here is the digital accessibility settlement agreement the company reached with several blind shoppers from around the United States. The agreement is designed to ensure that the all the company’s online grocery shopping websites and mobile applications are available to people with and without disabilities. Albertsons Cos. participated in Structured… Read more… ALBERTSONS DIGITAL ACCESSIBILITY AGREEMENT

Agreement Between Mass. Eye and Ear and Bay State Council of the Blind

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The agreement posted here is the result of a collaboration to improve accessibility for blind and visually impaired people at the world’s largest vision and hearing research center. Mass. Eye and Ear and the Bay State Council of the Blind, an affiliate of the American Council of the Blind, worked in Structured Negotiation together. The… Read more… Agreement Between Mass. Eye and Ear and Bay State Council of the Blind

E*Trade Digital Accessibility Settlement Agreement

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The settlement agreement posted here details E*Trade’s commitment to improving the accessibility and usability of its website, mobile application and online trading platform for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Pratik Patel and Victor Tsaran, two E*Trade customers, in the negotiation. E*Trade will be using the Web Content Accessibility Guidelines 2.0, Level AA as its accessibility standard. The agreement identifies the International Standards Organization (ISO) 14289, also known as PDF/UA (PDF/Universal Accessibility) standard as the standard for PDF accessibility. Read more… E*Trade Digital Accessibility Settlement Agreement

Bank of America Accessible Mortgage Information Agreement

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The settlement agreement posted here details Bank of America’s commitment to improving the accessibility and usability of mortgage documents for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Bank of America mortgage holder Jessie Lorenz in the negotiation. This agreement reflects Bank of America’s ongoing commitment to its disabled customers, begun more than fifteen years ago when the bank assumed a leadership role in rolling out Talking ATMs and making its online banking platform accessible. Visit the Bank of America Accessibility topic on this website for links to press releases and settlement agreements demonstrating the bank’s accessibility commitment. Read more… Bank of America Accessible Mortgage Information Agreement

Houston Transit Agency Digital Access Settlement Agreement

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This is the settlement agreement between Metropolitan Transit Authority of Harris County and blind transit riders about the accessibility of the agency’s website and mobile application. The authority is the regional transit operator in Houston Texas. This agreement was negotiated in Structured Negotiation; no lawsuit was filed or needed. The blind riders were represented by Christopher McGreal of Disability Rights Texas with the assistance of the Law Office of Lainey Feingold. The agency agreed to bring its digital properties into compliance with the Web Content Accessibility Guidelines 2.0, Level AA. In doing so Houston METRO, as the Authority is known, assumes a national leadership position on providing all riders with digital access. Read more… Houston Transit Agency Digital Access Settlement Agreement

Denny’s Digital Accessibility Settlement Agreement

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Posted here is the company’s digital accessibility settlement agreement with the American Council of the Blind and blind Denny’s customer Lisa Irving. The agreement describes the company’s commitment to make its web and mobile content accessible and usable by all users, including those with disabilities. Denny’s is using the Web Content Accessibility Guidelines (WCAG) 2.0 AA as its web and mobile standard. This agreement was reached in Structured Negotiation; no lawsuit was filed or needed. Read more… Denny’s Digital Accessibility Settlement Agreement

Bank of America Credit Card Rewards Website Agreement

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Bank of America has long been a leader in its commitment to accessible digital content. The agreement posted here concerns accessibility enhancements to the bank’s travel rewards redemption site. This agreement was reached through Structured Negotiations, a collaborative dispute resolution process. Structured Negotiations has been used for twenty years to successfully resolve accessibility claims without lawsuits. Read more… Bank of America Credit Card Rewards Website Agreement