First Union Preliminary Talking ATM Agreement

This settlement agreement was negotiated by Lainey and Linda Dardarian using Structured Negotiations on behalf of representatives of the blind community in North Carolina and Pennsylvania. Tom Earle, formerly with the Disabilities Law Project in Philadelphia, now known as the Disability Rights Network of Pennsylvania, also represented the Claimants. This was the first of two agreements that First Union, subsequently purchased by Wachovia, negotiated with the blind community. In this agreement, the bank agreed to install the first Talking ATMs in North Carolina, Maryland, and New Jersey. As of early 2008, Wachovia has thousands of Talking ATMs. Read more…

Union Bank of California Agreement

The Union Bank settlement agreement was negotiated by Lainey using Structured Negotiations on behalf of California blind advocate Margie Donovan. In the agreement, the bank agreed to install Talking ATMs at all its locations and implement a comprehensive alternative format policy. Union Bank of California had the first Talking ATMs in Washington State and Oregon. Subsequently, the bank also committed to make its website accessible. Read more…

Bank of America Interim National Agreement

The Bank of America Interim National Agreement expanded on the historic initial Bank of America agreement by confirming the Bank’s commitment to install Talking ATMs at 85% of its locations nationwide. The second agreement illustrates the flexibility allowed by Structured Negotiations, and underscores the positive relationships that develop as a result of the collaborative process. Read more…

Bank One Preliminary Talking ATM Agreement

The Talking ATMs installed pursuant to the Bank One preliminary agreement were the first in Illinois. The agreement was negotiated by Lainey Feingold and Linda Dardarian using Structured Negotiations on behalf of Chicago blind activists Kelly Pierce and Anna Byrne. The final Bank One Agreement, which also addressed web access and alternative formats, is posted in the Settlement Agreement Category. As of early 2008, Chase Bank, which purchased Bank One and continued its accessibility services, had over 9,000 Talking ATMs. Read more…

Citibank National Talking ATM Agreement

The Citibank national Talking ATM agreement expanded on the first agreement with that bank by setting forth Citibank’s commitment to install Talking ATMs at all of its United States branch locations. The agreement was negotiated using Structured Negotiations, by Lainey and co-counsel Linda Dardarian on behalf of the California Council of the Blind and individual members of the blind community. The Disability Rights Education and Defense Fund (DREDF) also represented the Claimants. Read more…

Fleet Bank Initial Settlement Agreement

The Fleet Bank initial settlement agreement was negotiated by Lainey Feingold and co-counsel Stan Eichner of the Disability Law Center in Boston, Massachusetts, using Structured Negotiations on behalf of the Bay State Council of the Blind and other Massachusetts advocates. Fleet, which was subsequently purchased by Bank of America, agreed in this document to install Talking ATMs, adopt a comprehensive alternative formats policy, and make its website accessible. Structured Negotiations offers the flexibility to have multiple agreements when all parties agree. In the final Fleet settlement agreement, the bank agreed to install Talking ATMs at 100% of its ATM locations. Read more…

Bank of America California and Florida Agreement

The Bank of America California and Florida Agreement was negotiated by Lainey Feingold and Linda Dardarian using Structured Negotiations on behalf of the California Council of the Blind (CCB) and several individual blind advocates. The Disability Rights Education & Defense Fund (DREDF) also represented the Claimants. This was the first agreement in the country in which a bank committed to make its website accessible, and the first in which a bank committed to install Talking ATMs in more than one state. This was the first of three agreements involving Bank of America’s services for blind customers. The interim Bank of America national agreement and the final Bank of America national agreement are posted in the Settlement Agreement Category. Read more…

Citibank Preliminary Talking ATM Agreement

The Citibank Preliminary Talking ATM agreement was the first agreement in the United States in which a bank agreed to install Talking ATMs. The agreement was negotiated by Lainey and co-counsel Linda Dardarian using Structured Negotiations on behalf of the California Council of the Blind and individual representatives of the blind community. Read more…