Digital Accessibility

This category includes posts about web and mobile accessibility, broadly referred to as digital access.

Denny’s Announces Digital Accessibility Initiative

Posted on Updated on April 2, 2018
Denny’s Introduces Newly Enhanced Website and Mobile Application Upgraded Platforms Offer Enhanced Accessibility and Functionality for All Users SPARTANBURG, S.C., January 6, 2016 – Denny’s Corporation (NASDAQ: DENN), franchisor and operator of one of America’s largest franchised full-service restaurant chains, today announced its newly upgraded website and mobile application offering an enhanced user experience and greater accessibility for all consumers. Read more… Denny’s Announces Digital Accessibility Initiative

Gratitude for a Poached Egg (an Accessibility and Negotiation Strategy)

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Whenever I travel, I try to eat in local restaurants serving traditional foods. That’s how I found myself at 417 Union in Nashville last month eating poached eggs, grits and a biscuit. The eggs were perfect and I asked the waitress to thank the cook for me. She came back later and told me: “His day is going to go a lot better now that he knows he done good.” Her comment sums up my experience as a negotiator in the digital accessibility space. Everyone wants to know they have “done good.” Telling them so is a powerful negotiating strategy. Read more… Gratitude for a Poached Egg (an Accessibility and Negotiation Strategy)

The Gig Economy: Making it available to everyone

Posted on Updated on August 16, 2017
The gig economy: Flexible jobs! Extra money on the weekends! A quick ride (don’t worry about parking)! Meal delivery at your fingertips, and task rabbits to mow your lawn or build your Ikea furniture. Paralegals when you need them, no excess payroll when you don’t. “Feel at home” anywhere in the world—no hotel workers needed. Today, the term “gig economy” describes an increasing number of modern economic relationships in the United States and around the world. Where do disabled people fit in? Disability rights are implicated by new economic structures; the law is beginning to take notice. Read more… The Gig Economy: Making it available to everyone

Web Accessibility for Grocers: Winn-Dixie Wasn’t Paying Attention

Posted on Updated on August 11, 2017
Last month the Winn-Dixie grocery chain lost the very first trial under the Americans with Disabilities Act about the accessibility of a private company’s website. A blind shopper had sued the chain when he couldn’t access online coupons and other parts of the company’s website. The judge’s verdict was big news; unlike most accessibility stories it was covered in the mainstream media. But web accessibility for grocery stores is nothing new. If Winn-Dixie had been paying attention, it would have known over three years ago that grocery chains were making their websites accessible. Winn-Dixie should not have waited for the legal knock on the door. When it came, it should not have put up a fight. Read more… Web Accessibility for Grocers: Winn-Dixie Wasn’t Paying Attention

Blind People Cook: A Web Accessibility Story

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Another day, another hit piece against law suits about website accessibility. Typically these articles are best ignored. But a recent piece in the New York Post demands attention. I’ve asked web accessibility leader and home cook extraordinaire Lucy Greco to join me in responding to the article, titled “Lawyers cash in on suits demanding ADA-compliant websites.” You’ll find out below why Lucy’s cooking skills are as relevant to this piece as her web expertise. Read more… Blind People Cook: A Web Accessibility Story

Rejected by the Los Angeles Times

Posted on Updated on July 31, 2017
On June 23, 2017, the Los Angeles Times published an op-ed titled “Is your company’s website accessible to the disabled? You’d better hope so.” The piece was mean spirited and full of inaccuracies about web accessibility. I took the piece’s alternative facts personally because the author wrongly claimed that Bank of America, Charles Schwab, and Safeway had been sued for web accessibility. I knew better — my clients, co-counsel and I had worked with each of these companies in Structured Negotiation. Joseph O’Connor and I tried to submit a response to the Los Angeles Times, but our efforts were rejected. Read more… Rejected by the Los Angeles Times

Safeway Announces Website Accessibility Initiative

Posted on Updated on July 2, 2017
Safeway Announces Website Accessibility and Usability Enhancements to its On-line Grocery Delivery Website Benefiting Shoppers with Visual Impairments Customers Applaud Safeway’s Commitment Pleasanton, California (December 13, 2013) — Safeway (NYSE:SWY) today announced a comprehensive initiative to make its online grocery shopping website more accessible and usable for Safeway shoppers with visual impairments. The site enhancements are the result of collaboration between Safeway and several visually impaired customers. Safeway has adopted the Web Content Accessibility Guidelines (WCAG) version 2.0 level AA as its accessibility standard and has already made significant enhancements to its online shopping website to meet this standard and will continue to do so over the next year. Read more… Safeway Announces Website Accessibility Initiative

Digital Accessibility in the New Political Reality

Posted on Updated on January 2, 2017
Five days before the election I wrote a post about what a Donald Trump presidency could do to the ongoing struggle for equality in the digital space. I wrote from my heart and from a place of fear. While I am despondent over the election, and still believe what I wrote on November 3, I realize it was only half the story. Now I feel a new responsibility: to remind us all that digital accessibility is here to stay. That despite obstacles the new administration will throw in the path of progress, disabled people will continue to insist on their civil rights. And the law, possibly battered and bruised, or temporarily in retreat, will be there to help. Read more… Digital Accessibility in the New Political Reality

Digital Accessibility Legal Update (CSUN 2015)

Posted on Updated on December 30, 2016
This post is a version of the presentation Lainey Feingold gave in March 2015 at CSUN – the International Technology and People with Disabilities conference held annually in San Diego, California and sponsored by California State University Northridge (CSUN). The presentation covered legal developments in digital accessibility since CSUN14 (March 2014 through March 7, 2015). Read more… Digital Accessibility Legal Update (CSUN 2015)

Post-Trump Digital #A11y Legal Update

Posted on Updated on November 14, 2016
As I’ve spoken and written about advancements in digital accessibility for the past few months, I’ve felt momentum is finally building for accessible information and technology, issues my clients, co-counsel and I have worked on for two decades. I’ve been excited to report how the United States Department of Justice is an accessibility champion and how the Deaf community is fighting (and winning) for the right to captioned media. It’s been gratifying to share information about disabled students claiming their right to accessible course materials, supported by the federal Department of Education. And I’ve been proud to report on the organizations that continue to work collaboratively, without lawsuits, in Structured Negotiation, the subject of my just-published book. All that is at stake in this election. Read more… Post-Trump Digital #A11y Legal Update