Testimonials

Lainey with sign advertising Baruch College event

This page contains testimonials from people who have heard Lainey Feingold speak. Visit the Speaking Page of this website for Lainey’s upcoming talks, conferences, trainings, and other presentations. Lainey speaks about Structured Negotiation, about her book, Structured Negotiation, A Winning Alternative to Lawsuits, and about the legal side of digital accessibility.

Structured Negotiation is an alternative to lawsuits that builds relationships and focuses on win-win solutions to legal claims. Read about Lainey’s Structured Negotiation book, published by the American Bar Association. You can also read what people are saying about Lainey’s book.

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Law School presentations

New Haven, Connecticut

In October 2017 Lainey spoke at the Quinnipiac/Yale Dispute Resolution Workshop:

It was a privilege to have Lainey Feingold present as part of the 2017-2018 Quinnipiac-Yale Dispute Resolution speaker series. Lainey is passionate about both ‘Structured Negotiation’ and the rights of disabled people to participate in the digital age. That passion came through in her excellent talk, which was engaging, ground-breaking and very instructive.

Charlie Pillsbury, Co-Director, Center on Dispute Resolution, Quinnipiac University School of Law​

New York City

In October 2017 Lainey spoke at the Kukin Program for Dispute Resolution at Cardozo Law School.

Lainey Feingold gave the Cardozo community a fantastic presentation on her book, Structured Negotiation: A Winning Alternative to Lawsuits. She was incredibly engaging while educating the students on structured negotiation tactics. Ms. Feingold also enlightened those in attendance to the realities of lack of accessibility to the disabled community. Ms. Feingold showed a genuine interest in the background and opinions of the students in attendance, and encouraged the use of dispute resolution in the greater legal field. We will never forget her “toolbox” and wealth of information! Nicole Duke, student chair, Cardozo Dispute Resolution Society

Toronto

In February 2017, Lainey presented to both students and faculty at Osgoode Hall Law School in Toronto, Canada.

Lainey Feingold presented on her work and her book “Structured Negotiation, A Winning Alternative to Lawsuits” at a series of Osgoode Hall Law School events involving JD students, graduate students, faculty and staff, in contexts of disability rights to legal process and dispute resolution. Lainey brought warmth, conviction and authenticity to all her presentations and interactions. Everyone was engaged and connecting some of their own experiences and aspirations with Lainey’s approach to solving systemic problems and overcoming system barriers without the need for costly and lengthy litigation. Lainey vividly demonstrates that the point of law is to improve society, and the toolbox of lawyers needs to include Structured Negotiation! Lorne Sossin, Dean, Osgoode Hall Law School

Lainey gave several outstanding presentations while in Toronto. Law students were engaged. Graduate students and faculty were intrigued. Practicing lawyers were inspired. Lainey’s approach, Structured Negotiation, is a fascinating dispute resolution mechanism which has applicability well beyond the disability rights field. Lainey has started a conversation that will certainly continue. Martha E. Simmons, Visiting Professor and Director, Osgoode Mediation Clinic and Mediation Intensive Program, Osgoode Hall Law School

San Francisco

In January 2017 Lainey gave a book talk at her alma mater, Hastings College of the Law. Sheila Purcell, Director and Clinical Professor of Law at the school’s Center for Negotiation and Dispute Resolution commented after the presentation.

Lainey presented on her work with the blind community and on her clear and illuminating new book “Structured Negotiation, A Winning Alternative to Lawsuits” at a UC Hastings event for practitioners and law students. She was simultaneously engaging, practical and immediately understandable. We are so fortunate to have her describe not just the outcomes of her important work, but for her sharing the “how-to” process of her negotiation approaches. She is inspiring both as a speaker and as an attorney activist.Sheila Purcell, Hastings Law School professor

Lainey has also presented in the disability rights course offered by Hastings. Here is what the course professor says about Lainey’s ability to engage law students:

Lainey has been a guest lecturer in my disability rights class at Hastings Law School for at least five years. I invite her back every year because the students really respond to her. Her topic is completely current and she presents her material in an engaging and entertaining way. Lainey is an expert in both the legal side of digital accessibility and in the dispute resolution process she has pioneered called Structured Negotiation. Even though I have written a case book on disability rights, I always come away from Lainey’s presentations with new ideas and information. Paul Grossman, Chief Civil Rights Attorney, US Dept. of Ed., Office for Civil Rights, San Francisco, retired

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Continuing Legal Education and other Law Talks

In September, 2017 Lainey gave a lunch time presentation about Structured Negotiation to the Alameda County Bar Association:

Lainey recently presented a terrific CLE program to members of the Alameda County Bar Association introducing structured negotiations to the audience. Lainey’s straightforward presentation, with many practice-oriented recommendations and even sample documents, was engaging and an eye-opener for many of us, making us wish we had more time with her. Her passion, commitment, and honesty was inspiring and greatly appreciated. Jenny Y. Kim, ADR Section Executive Committee Member, Alameda County Bar Association

In June, 2017, Lainey did the second of two webinars on Structured Negotiation for the Legal Aid Association of California:

My organization, the Legal Aid Association of California, worked with Lainey earlier this year to put on the “Advocacy Skills Training – Using ‘Structured Negotiation As An Alternative to Litigation” webinar. We received so much great feedback that we begged her to come back to do a second, more advanced training. Even before Lainey presented “Deep Dive Into Structured Negotiation: Focus on the Practitioner,” we received more comments and requests for the recording than we have for any other training. I am even getting requests for this training from our legal aid friends in other states.

This training is something that the legal aid community really needs right now, and we’re so grateful that Lainey was willing to present on this for us.

Salena Copeland, Executive Director of the Legal Aid Association of California

In February, 2017 Lainey spoke to lawyers and staff at the ARCH Disability Law Centre in Toronto:

ARCH Disability Law Centre was thrilled and honoured to host a presentation by Lainey Feingold about her work and book titled “Structured Negotiation, A Winning Alternative to Lawsuits”. Lainey captivated a room of lawyers with her exceptional ability to inspire and she articulated a clear and pragmatic framework to achieve systemic change. Lainey does this so skillfully by challenging the legal profession to redefine its entrenched roles and beliefs.
Robert Lattanzio, Executive Director, ARCH Disability Law Centre

Lainey’s trip to Toronto also included an early morning talk to lawyers at the Advocates’ Society. Morgan Sim, of the Toronto firm Pinto Wray James LLP, wrote up the talk in the Society’s Newsletter (page 6) in a piece titled Breakfast with Lainey Feingold. Sims began her piece:

8 a.m. may seem a little early for some CPD (Continuing Professional Development), but Lainey Feingold was worth the early daycare drop-off. She came prepared on February 9th to charm a sleepy audience at The Advocates’ Society with props, humour, and inspiring stories about huge victories she has obtained for her disabled clients – each of which she achieved without ever filing a lawsuit.Morgan Sim, in Advocates’ Society Newsletter

In September 2016 Lainey presented at the Alameda County Law Library on “Digital Accessibility for Lawyers.”

Lainey is an engaging speaker with vast knowledge of digital accessibility law and years of experience using Structured Negotiation to resolve technology access issues on behalf of the disabled community. As websites and mobile apps have become ubiquitous in our society, it is critical that attorneys, technology professionals, business owners, and the public understand digital accessibility issues, and their legal obligations to the disabled community. Lainey literally “wrote the book” on this dynamic area of law. Highly recommended!Emily Bergfeld, Alameda County Law Library

Here is what one law professor says about Lainey’s ability to engage law students:

Lainey has been a guest lecturer in my disability rights class at Hastings Law School for at least five years. I invite her back every year because the students really respond to her. Her topic is completely current and she presents her material in an engaging and entertaining way. Lainey is an expert in both the legal side of digital accessibility and in the dispute resolution process she has pioneered called Structured Negotiation. Even though I have written a case book on disability rights, I always come away from Lainey’s presentations with new ideas and information. Paul Grossman, Chief Civil Rights Attorney, US Dept. of Ed., Office for Civil Rights, San Francisco, retired

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Digital Accessibility Presentations

In October 2017 Lainey presented at the Chicago Digital Accessibility & Inclusive Design Meetup

Lainey presented her Accessibility Legal Update to a group of local digital professionals in the Chicagoland area. The event was promoted with the statement “do not think dodgy lawyer,” and as expected, Lainey did not disappoint. Her engaging and motivational style educated attendees, while inspiring them how to make a greater impact with their work and advocacy. She reaffirmed that while we think of digital accessibility as being about the government, laws, legal actions and compliance, it is about people, and is a fundamental civil right. Dennis Deacon, Organizer, Chicago Digital Accessibility & Inclusive Design Meetup

With an approachable style, Lainey has an exceptional ability to make law and digital accessibility, accessible to any audience, balancing an unquestioned passion for the subject with her proven expertise in the field. There’s a reason why she draws at capacity audiences. Jennison Asuncion, Co-Founder, Global Accessibility Awareness Day


To me, Lainey has always been something of a heroine in accessibility. Gentle and witty, she makes the audience listen carefully to her engaging presentations on often complex topics. In most of our markets, there is no legislation around web accessibility, so the whole legal bit is in some way alien to us. Nevertheless, the participants at our conference in Sweden were clearly impressed by this knowledgable lawyer who is obviously passionate about the people and issues affected by legislation. Susanna Laurin, CEO Funka, sponsor of annual Accessibility Days Conference, Northern Europe’s largest conference on accessible Information and Communications Technology


For five years now, the Legal Update provided by Lainey Feingold at AccessU, Knowbility’s annual accessibility skills training has been one of the most sought after sessions to attend. These are some of the comments from our attendee evaluations.

  • For me the most valuable session was the Legal Update from Lainey Feingold. Unlike many legal discussions, it was clear, engaging and deeply informative.
  • I am so glad I attended the legal brief from Lainey Feingold. I am usually intimidated by legal jargon, but this gave me just what I needed in terms I could understand and use.
  • I would not have believed that a legal session could be fun before I met Lainey. I learned a lot – and enjoyed the heck out of it!

Sharon Rush, Executive Director of Knowbility,sponsor of the John Slatin AccessU

In February, 2017, Lainey presented to the #a11yTO Meetup group in Toronto, at OCAD University. The talk was well attended by digital accessibility professionals and enthusiasts, and by students, faculty and staff from the Inclusive Design Research Centre. Lainey focused her presentation on digital accessibility and innovations in both Canada and the United States. Her approach to negotiating outcomes echoed the challenges and successes that we face in digital accessibility. Her commanding presence and uplifting tone was inspiring to the entire room.Oskar Westin, Organizer, Accessibility Toronto Meetup

Disability Community and General Public Presentations

In October 2017 Lainey gave a community book reading sponsored by Baruch College, City University of New York’s Computer Center for Visually Impaired People (CCVIP) and the American Foundation for the Blind and Access New York City:

Lainey packed the bookstore at Baruch College at a book signing event for Structured Negotiations, a Winning alternative to Law Suits. A diverse crowd of some 60 people sat in rapt silence as she described the Structured Negotiation process and told just enough individual stories to make it real! She presented with ease, passion, humor and charm. Everyone went away having learned a lot and feeling hopeful and energized about the future of digital technology.Karen Luxton Gourgey, Ed.D. Director, CCVIP, Baruch College, City University of New York


Simplified Summary

The page includes comments from people in the audience who have heard Lainey Feingold speak. One person who enjoyed Lainey’s talk said she or he was surprised that a legal session could be fun.  Lainey often speaks about how to resolve claims without lawsuits with a method called Structured Negotiation.  Lainey also talks to audiences about the civil rights of disabled people.  She also speaks to law students.