Bank of America Announces New Initiative for Accessible Mortgage Documents

May 4, 2016 Press Release: Bank of America announces it has begun an initiative to enhance the accessibility of its online mortgage documents for visually impaired customers. The bank worked in Structured Negotiations with Jessie Lorenz, a visually impaired customer, and with Lainey Feingold and Linda Dardarian on the initiative. Read more… Bank of America Announces New Initiative for Accessible Mortgage Documents

Bank of America Accessible Mortgage Information Agreement

The settlement agreement posted here details Bank of America’s commitment to improving the accessibility and usability of mortgage documents for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Bank of America mortgage holder Jessie Lorenz in the negotiation. This agreement reflects Bank of America’s ongoing commitment to its disabled customers, begun more than fifteen years ago when the bank assumed a leadership role in rolling out Talking ATMs and making its online banking platform accessible. Visit the Bank of America Accessibility topic on this website for links to press releases and settlement agreements demonstrating the bank’s accessibility commitment. Read more… Bank of America Accessible Mortgage Information Agreement