E*Trade Digital Accessibility Settlement Agreement

The settlement agreement posted here details E*Trade’s commitment to improving the accessibility and usability of its website, mobile application and online trading platform for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Pratik Patel and Victor Tsaran, two E*Trade customers, in the negotiation. E*Trade will be using the Web Content Accessibility Guidelines 2.0, Level AA as its accessibility standard. The agreement identifies the International Standards Organization (ISO) 14289, also known as PDF/UA (PDF/Universal Accessibility) standard as the standard for PDF accessibility. Read more…

Spring 2016 Digital Accessibility Legal Update

This post includes recent legal developments about digital accessibility between December 11, 2015 and May 7, 2016. The update is part of an occasional series about legal activity impacting technology and information access for people with disabilities. Digital accessibility is a civil right, and there is a lot happening in the legal space. Read more…

Bank of America Accessible Mortgage Information Agreement

The settlement agreement posted here details Bank of America’s commitment to improving the accessibility and usability of mortgage documents for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Bank of America mortgage holder Jessie Lorenz in the negotiation. This agreement reflects Bank of America’s ongoing commitment to its disabled customers, begun more than fifteen years ago when the bank assumed a leadership role in rolling out Talking ATMs and making its online banking platform accessible. Visit the Bank of America Accessibility topic on this website for links to press releases and settlement agreements demonstrating the bank’s accessibility commitment. Read more…

Welcome to the New LFLegal Website

I am excited and grateful to announce the launch of my new website. Grateful to Natalie MacLees of Purple Pen Productions who built the site. Excited because the new site is designed to work on all types of devices (it’s responsive!) and because the content is better organized and easier to find. And I’m excited… Read more…

Houston Transit Agency Digital Access Settlement Agreement

This is the settlement agreement between Metropolitan Transit Authority of Harris County and blind transit riders about the accessibility of the agency’s website and mobile application. The authority is the regional transit operator in Houston Texas. This agreement was negotiated in Structured Negotiation; no lawsuit was filed or needed. The blind riders were represented by Christopher McGreal of Disability Rights Texas with the assistance of the Law Office of Lainey Feingold. The agency agreed to bring its digital properties into compliance with the Web Content Accessibility Guidelines 2.0, Level AA. In doing so Houston METRO, as the Authority is known, assumes a national leadership position on providing all riders with digital access. Read more…

Denny’s Announces Digital Accessibility Initiative

Denny’s Introduces Newly Enhanced Website and Mobile Application Upgraded Platforms Offer Enhanced Accessibility and Functionality for All Users SPARTANBURG, S.C., January 6, 2016 – Denny’s Corporation (NASDAQ: DENN), franchisor and operator of one of America’s largest franchised full-service restaurant chains, today announced its newly upgraded website and mobile application offering an enhanced user experience and greater accessibility for all consumers. Read more…

More Bank of America Website Accessibility Enhancements

Bank of America Continues to Enhance Online Access for People With Visual Impairments Enhancements to Travel Rewards Redemption Online Site Improve Accessibility CHARLOTTE – June 4, 2015 As part of its long-standing commitment to customers with visual impairments, Bank of America is enhancing the accessibility of its travel redemption website. The site is used by the bank’s credit card customers to redeem reward points for travel. Read more…

Bank of America Credit Card Rewards Website Agreement

Bank of America has long been a leader in its commitment to accessible digital content. The agreement posted here concerns accessibility enhancements to the bank’s travel rewards redemption site. This agreement was reached through Structured Negotiations, a collaborative dispute resolution process. Structured Negotiations has been used for twenty years to successfully resolve accessibility claims without lawsuits. Read more…

Digital Accessibility Legal Update (CSUN 2015)

This post is a version of the presentation Lainey Feingold gave in March 2015 at CSUN – the International Technology and People with Disabilities conference held annually in San Diego, California and sponsored by California State University Northridge (CSUN). The presentation covered legal developments in digital accessibility since CSUN14 (March 2014 through March 7, 2015). Read more…