Bank of America Accessible Mortgage Information Agreement

The settlement agreement posted here details Bank of America’s commitment to improving the accessibility and usability of mortgage documents for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Bank of America mortgage holder Jessie Lorenz in the negotiation. This agreement reflects Bank of America’s ongoing commitment to its disabled customers, begun more than fifteen years ago when the bank assumed a leadership role in rolling out Talking ATMs and making its online banking platform accessible. Visit the Bank of America Accessibility topic on this website for links to press releases and settlement agreements demonstrating the bank’s accessibility commitment. Read more…

Houston Transit Agency Announces Digital Access Initiative

METROPOLITAN TRANSIT AUTHORITY OF HARRIS COUNTY ANNOUNCES DIGITAL ACCESSIBILITY INITIATIVE: HOUSTON (March 17, 2016) — Consistent with its commitment to all of its riders, the Metropolitan Transit Authority of Harris County (“METRO”) today announced an initiative to make its affiliated websites, mobile applications, and print formation more accessible and inclusive. METRO is taking the lead in the public transportation field regarding online accessibility for individuals with visual impairments. The organization adopted the Web Content Accessibility Guidelines (WCAG) version 2.0 level AA as its accessibility standard and is making enhancements to work toward meeting this standard. Read more…

Houston Transit Agency Digital Access Settlement Agreement

This is the settlement agreement between Metropolitan Transit Authority of Harris County and blind transit riders about the accessibility of the agency’s website and mobile application. The authority is the regional transit operator in Houston Texas. This agreement was negotiated in Structured Negotiation; no lawsuit was filed or needed. The blind riders were represented by Christopher McGreal of Disability Rights Texas with the assistance of the Law Office of Lainey Feingold. The agency agreed to bring its digital properties into compliance with the Web Content Accessibility Guidelines 2.0, Level AA. In doing so Houston METRO, as the Authority is known, assumes a national leadership position on providing all riders with digital access. Read more…

Talking Prescription Labels: Spring 2016 Update

Without accessible prescription labels, blind people are forced to guess about the medication in their prescription containers. Would a pharmacy give medication to sighted consumers without a label? Of course not. A growing number of pharmacy chains and health care organizations in the United States now offer talking prescription labels and other forms of accessible prescription information for customers who cannot read standard print. This post will give you the details. Read more…

Rite Aid Now Offers Talking Prescription Labels

Congratulations to Rite Aid! Today the company announced it is offering talking prescription labels at all of the company’s retail pharmacies in the United States. (Rite Aid currently operates more than 4,500 locations). The press release posted below is the result of a Structured Negotiation between Rite Aid and the American Council of the Blind, the California Council of the Blind, and several blind Rite Aid customers. No lawsuit was necessary. Read more…

Denny’s Announces Digital Accessibility Initiative

Denny’s Introduces Newly Enhanced Website and Mobile Application Upgraded Platforms Offer Enhanced Accessibility and Functionality for All Users SPARTANBURG, S.C., January 6, 2016 – Denny’s Corporation (NASDAQ: DENN), franchisor and operator of one of America’s largest franchised full-service restaurant chains, today announced its newly upgraded website and mobile application offering an enhanced user experience and greater accessibility for all consumers. Read more…

Denny’s Digital Accessibility Settlement Agreement

Posted here is the company’s digital accessibility settlement agreement with the American Council of the Blind and blind Denny’s customer Lisa Irving. The agreement describes the company’s commitment to make its web and mobile content accessible and usable by all users, including those with disabilities. Denny’s is using the Web Content Accessibility Guidelines (WCAG) 2.0 AA as its web and mobile standard. This agreement was reached in Structured Negotiation; no lawsuit was filed or needed. Read more…

Digital Accessibility Legal Update (December 2015)

This post is part of an occasional series about recent legal developments impacting technology and information access for people with disabilities. This post covers activity from August 11, 2015 through December 10, 2015. This update includes Department of Justice activity, the settlement of cases against Scribd and the General Services Administration, Structured Negotiation with Humana, an important new voting rights case, and other developments. Read more…

More Delay for Federal Pedestrian Signal Regs

In 1999 a little known federal agency called the United States Access Board had a good idea. Nine years after passages of the Americans with Disabilities Act (ADA), the Board issued an official notice of its “intent to establish a Public Rights-of-Way Access Advisory Committee.” The committee’s job was to make recommendations for accessibility guidelines for public rights-of-way covered by the ADA. Read more…