Intro: Structured Negotiations are a collaborative and solution-driven advocacy and dispute resolution method conducted without litigation. You can learn more about Structured Negotiations on our Frequently Asked Questions page. Below is a list of settlement agreements reached as a result of Structured Negotiations. You can also find a list of press releases issued as a result of those Agreements. Media coverage of Structured Negotiations can be found in the Structured Negotiations Articles category.
List of Settlement Agreements
The following Settlement Agreements, listed in alphabetical order, were reached using Structured Negotiations. You may also access these agreements by way of the Settlement Agreements category where an excerpt for each agreement appears in chronological order. In the list below, the title of each agreement is a link to an html version of the document. Some agreements are also available in PDF format. You will need Adobe Reader to download the PDF version. Download Adobe Reader.
- 7-Eleven V-Com (ATM) Agreement (2004) Talking V-coms at 7-Eleven stores in the United States.
- 7-Eleven Point of Sale Agreement (2007) Tactile point of sale devices at all 7-Eleven stores in the United States. Download PDF version of 7-Eleven Point of Sale Agreement.
- Accessible Credit Reports Agreement (2008) Accessible online credit reports and credit reports in Braille, Large Print and audio CD from Equifax, Experian and TransUnion. Download PDF version of Accessible Credit Reports Agreement.
- American Express Braille Agreement (2005) Braille and Large Print Monthly and Year End Statements in the United States.
- American Express Talking ATM Agreement (2004) Talking ATMs owned by American Express in the U.S.
- Bank of America California and Florida Agreement (2000) Talking ATMs in California and Florida, comprehensive website accessibility, national alternative format policy.
- Bank of America Interim National Agreement (2001) Talking ATMs at 85% of locations nationwide.
- Bank of America Final National Agreement (2006) Talking ATMs at remaining 15% of locations nationwide.
- Bank One Preliminary Talking ATM Agreement (2001) Talking ATMs at 130 locations.
- Bank One Final Agreement (2003) Talking ATMs at an additional 1500 locations, comprehensive website accessibility, national alternative format policy.
- Citibank Preliminary Agreement (1999) 5 Talking ATMs in California.
- Citibank Final Agreement (2001) Talking ATMs at all Citibank branch locations in the United States.
- Citizens Bank Agreement (2004) Talking ATMs in New England, comprehensive website accessibility, alternative format policy.
- First Union Preliminary Settlement Agreement (2001) 100 Talking ATMs.
- First Union Final Settlement Agreement (2003) 600-650 Talking ATMs, comprehensive website accessibility, national alternative format policy.
- Fleet Bank Initial Settlement Agreement (2001) 1,420 Talking ATMs, comprehensive website accessibility, national alternative format policy.
- Fleet Bank Final Settlement Agreement (2003) Talking ATMs at all Fleet locations.
- LaSalle Bank Settlement Agreement (2005) Talking ATMs at all LaSalle locations, comprehensive website accessibility, national alternative format policy.
- RadioShack POS and Web Agreement (2007) Tactile Point of Sale Devices at all stores in the United States, comprehensive website accessibility.
- Rite Aid POS Agreement (2008) Tactile Point of Sale Devices at more than 5,000 stores in the United States. Download PDF version of Rite Aid Tactile POS Agreement.
- Rite Aid Web Accessibility Agreement (2008) Website accessibility in accordance with WCAG Priorities 1 and 2. Download PDF version of Rite Aid Web Accessibility Agreement
- Safeway POS Settlement Agreement (2005) Tactile Point of Sale Devices at all Safeway owned stores in the United States (includes Safeway, Vons, Randalls, Tom Thumb, Genuardi’s, Pavilions, Dominick’s, Pak’n Save Foods and Carrs stores).
- San Francisco APS Agreement (2007) Accessible Pedestrian Signals (APS) at all crosswalks in at least 80 San Francisco intersections. Download PDF version of SF APS Agreement.
- Sovereign Bank Settlement Agreement (2002) Talking ATMs at all Sovereign locations, comprehensive website accessibility, bank-wide alternative format policy.
- Trader Joe’s Settlement Agreement (2006) Tactile Point of Sale Devices at all Trader Joe’s stores in the U.S.
- Union Bank of California Final Agreement (2001) Talking ATMs at all Union Bank of California locations, bank-wide alternative format policy
- Wal-Mart Point of Sale Agreement (2005) Tactile Point of Sale Devices at all Wal-Mart stores in the U.S.
- Washington Mutual Agreement (2002) Talking ATMs at all Washington Mutual locations in the United States, comprehensive website accessibility, national alternative format policy.
- Wells Fargo California Agreement (1999) Talking ATMs and Alternative Formats in California.
- Wells Fargo Iowa and Utah Agreement (2002) Talking ATMs at all Wells Fargo locations in Utah and Iowa.
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