Bank of America Accessible Mortgage Information Agreement

The settlement agreement posted here details Bank of America’s commitment to improving the accessibility and usability of mortgage documents for customers who are blind. The agreement was reached in Structured Negotiation; no lawsuit was needed or filed. The Law Office of Lainey Feingold and Linda Dardarian, of the Oakland civil rights firm Goldstein, Borgen, Dardarian and Ho represented Bank of America mortgage holder Jessie Lorenz in the negotiation. This agreement reflects Bank of America’s ongoing commitment to its disabled customers, begun more than fifteen years ago when the bank assumed a leadership role in rolling out Talking ATMs and making its online banking platform accessible. Visit the Bank of America Accessibility topic on this website for links to press releases and settlement agreements demonstrating the bank’s accessibility commitment. Read more…

Humana Talking Prescription Label and Accessible Information Settlement Agreement.

The settlement agreement posted here was reached through Structured Negotiations, an alternative dispute resolution process that focuses on collaboration and solution without lawsuits. Working with the American Council of the Blind and blind Humana customers in Structured Negotiations, Humana agreed to provide talking and braille prescription labels to allow blind people and others with print disabilities to access important health and safety information on prescription labels. Read more…

WellPoint Accessible Information Agreement

Congratulations WellPoint on entering into the precedent-setting agreement posted here. The agreement will increase the accessibility and usability of WellPoint websites, mobile applications and print materials for people who are blind and visually impaired. This agreement was negotiated using Structured Negotiations. Read more…

Weight Watchers Print and Digital Accessibility Settlement Agreement

Posted here is the settlement agreement between Weight Watchers, the American Council of the Blind, and blind Weight Watchers members Alice Ritchhart and Lillian Scaife. The agreement demonstrates Weight Watchers’ strong commitment to digital accessibility for its members and subscribers who are blind and visually impaired. Weight Watchers will be using the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as the standard for its online and mobile application content, and will be providing print material in accessible formats for persons with visual impairments who cannot read standard print. The agreement, reached using Structured Negotiations, also includes training, monitoring and implementation provisions. Linda Dardarian of the Oakland civil rights firm Goldstein, Borgen, Dardarian & Ho was co-counsel with the Law Office of Lainey Feingold in representing the blind community. Read more…

American Cancer Society: Extension to Settlement Agreement

In 2011 the American Cancer Society (ACS) and the American Council of the Blind reached a comprehensive agreement regarding ACS information to members of the public with visual impairments. ACS agreed at that time that its website would satisfy WCAG 2.0 Level AA and that it would provide certain ACS information in Braille, Audio, Large Print and electronic formats. In early 2012 the parties agreed to extend the agreement and provide additional materials in Braille and Large Print. The Agreement extension is below. Read more…

American Cancer Society Accessible Website and Alternative Formats Agreement

The ground breaking agreement posted here recognizes the growing importance of accessible health care information to people with visual impairments. Working with the American Council of the Blind (ACB) in the Structured Negotiations process, the American Cancer Society (ACS) has agreed to design and generate its website in accordance to well accepted web accessibility standards. ACS has also agreed to undertake a pilot program for making its print materials available in alternative formats including Braille, Large Print, audio and electronic formats. Read more…

TCF Bank Talking ATM and Alternative Formats Settlement

The TCF Bank Settlement Agreement was negotiated by Lainey Feingold and co-counsel Amy Peterson of the Chicago-based Equip for Equality using Structured Negotiations on behalf of the Illinois Council of the Blind, an affiliate of the American Council of the Blind and a blind TCF customer. In the Agreement, TCF began a Talking ATM and alternative format program in all states in which it does business. The bank will install over 300 Talking ATMs by the end of 2009. Read more…

Accessible Credit Reports Agreement

The accessible credit reports agreement was negotiated by Lainey Feingold and Linda Dardarian on behalf of the American Council of the Blind, the California Council of the Blind and blind individuals Paul Parravano, Lucy Greco and Lori Gray. In the Agreement, Equifax, Experian and TransUnion agreed to provide credit reports that are accessible to people who are blind and visually impaired. On-line reports will meet standards established by the Web Accessibility Initiative of the World Wide Web Consortium, and credit reports will be made available in Braille, Large Print, and on audio CD. Read more…

La Salle Final Agreement

The LaSalle Final Settlement Agreement was negotiated by Lainey Feingold and co-counsel Amy Peterson of the Chicago-based Equip for Equality using Structured Negotiations on behalf of the Metropolitan Chicago affiliate of the American Council of the Blind. In the Agreement, LaSalle institute a Talking ATM and alternative format program in all states in which it operated and agreed to upgrade its website to comply with the Web Content Accessibility Guidelines (WCAG) promulgated by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium. Read more…