Airline Access

This topic includes posts about the accessibility of airline websites and kiosks.

Accessibility Lawsuit Filed Against JetBlue Airways

Posted on Updated on March 10, 2016
The California Council of the Blind and three California residents with visual impairments have filed a lawsuit against JetBlue Airways in Federal Court for the Northern District of California. The lawsuit alleges that JetBlue has violated California law by maintaining a website and operating airport check-in kiosks that are inaccessible to individuals with visual impairments. The lawsuit is based on three California laws: the Unruh Act, the California Disabled Persons Act, and the California Unfair Competition Law. Read more… Accessibility Lawsuit Filed Against JetBlue Airways

Court to Hear Argument in JetBlue Accessibility Case

Posted on Updated on March 10, 2016
On July 22, 2011, there will be a hearing in the federal court house in San Francisco in the disability access case against JetBlue Airways. JetBlue is asking United States District Court Magistrate Judge Joseph Spero to dismiss the case. The hearing will be held at 9:30 a.m. at 450 Golden Gate Avenue in Court Room A on the 15th Floor. The hearing is open to the public. The case, brought by the California Council of the Blind and three blind JetBlue customers, is about access barriers on JetBlue’s website and the inaccessibility of JetBlue’s airport check-in kiosks to people with visual impairments. Read more… Court to Hear Argument in JetBlue Accessibility Case

Blind Community Packs Courtroom for JetBlue’s Motion to Dismiss State Law Access Case

Posted on Updated on March 10, 2016
At 9:30 in the morning on July 22, a courtroom in the federal building in San Francisco was filled with blind and visually impaired individuals. They had gathered to hear arguments about whether the accessibility case against JetBlue Airways should be thrown out of court. Judge Joseph Spero asked thoughtful questions and listened carefully to arguments on both sides of the case. He is expected to issue his ruling within the next ninety days. The lawsuit alleges that JetBlue has violated California law by maintaining a website and operating airport check-in kiosks that are inaccessible to individuals with visual impairments. Read more… Blind Community Packs Courtroom for JetBlue’s Motion to Dismiss State Law Access Case

Court Rules in Favor of JetBlue – Airline Websites and Kiosks Not Covered by State Law

Posted on Updated on March 10, 2016
In a blow to the rights of people with disabilities in California and across the country, a second United States federal judge has ruled that state anti-discrimination laws do not apply to airline websites and kiosks. In a closely watched case against JetBlue Airways, Judge Joseph Spero ruled on August 3, 2011 that regulations issued by the United States Department of Transportation — no matter how weak and ineffective — strip away the rights California residents with visual impairments to access and use JetBlue’s website and airport kiosks. The Judge threw the case out of court on the airline’s motion to dismiss. In doing so, he followed in the footsteps of another federal District Court Judge in California who ruled in April that because of the federal Department of Transportation’s actions, United Airlines was free to have airline check-in kiosks that cannot be used by people with disabilities. Read more… Court Rules in Favor of JetBlue – Airline Websites and Kiosks Not Covered by State Law

JetBlue Court Ruling Appealed

Posted on Updated on March 10, 2016
The Plaintiffs in the accessibility lawsuit against JetBlue Airways have filed a Notice of Appeal in the Ninth Circuit Court of Appeals. The Notice is the first step in their effort to reverse the District Court’s August 3, 2011 order that threw the case out of court. The lawsuit is about JetBlue’s website and airport kiosks that are not accessible to people with visual impairments. The lower court ruled that California state law protecting the civil rights of persons with disabilities does not apply to airline websites and kiosks. The court’s ruling only applies to airline web sites and kiosks, and does not affect legal advocacy efforts seeking access to other websites or kiosks. Read more… JetBlue Court Ruling Appealed

Comments Due January 9, 2012 on DOT Web and Kiosk Proposal

Posted on Updated on March 10, 2016
The United States Department of Transportation is currently seeking public comments to its proposed regulations about accessible airline websites and check-in kiosks. The Department is using a new “user friendly” on-line platform to encourage comments, which are due January 9, 2012. The DOT proposed regulations have many positive aspects. However, there are also significant parts of the proposal that need to be strengthened to ensure full equality for people with disabilities in air travel. (Certainly the regulations should not be “killed” as one commenter on the new platform has already suggested). This post contains information on key aspects of the DOT proposal and information about submitting comments. Read more… Comments Due January 9, 2012 on DOT Web and Kiosk Proposal

January 9, 2012 Deadline to Submit Comments on DOT Web and Kiosk Regulation: How to File

Posted on Updated on March 10, 2016
Alert: January 9, 2012 is the deadline to submit comments on the United States Department of Transportation’s pending airline web accessibility and kiosk regulations. In my earlier post about the positive and negative parts of the proposed regulations, I explained how comments could be filed on the “user-friendly” website called the Regulation Room. I recently discovered, however, that comments to the Regulation Room, while shared with the DOT, are not treated the same way by the DOT as comments submitted through the “official” Regulation.gov channel. And, because the official channel is not fully accessible, the federal government has an “optional submission form” that is more accessible. Optional? I thought federal government accessibility was mandatory? Read more… January 9, 2012 Deadline to Submit Comments on DOT Web and Kiosk Regulation: How to File

It’s Hard to be Optimistic About the New DOT Web and Kiosks Regulations

Posted on Updated on March 10, 2016
On November 5, 2013 the United States Department of Transportation issued regulations governing the accessibility for people with disabilities to websites and kiosks of domestic and foreign airlines that sell air travel to U.S. consumers. While there are positive aspects of the new regulations, the government missed an enormous opportunity to advance and protect the rights of travelers with disabilities. Read more… It’s Hard to be Optimistic About the New DOT Web and Kiosks Regulations

Proposed Regulations Address Airline Websites and Kiosks

Posted on
The United States Department of Transportation issued a press release on September 19, 2011 announcing proposed regulations on airline websites and airline kiosks. The proposed rules would require most airlines to have accessible websites within two years of any final regulation (which could be several years from now if at all). The proposal, if enacted, would also require kiosks purchased after any final regulation to meet accessibility standards. The full text of the announcement is in this post. The DOT’s proposed regulations come as the appeal is pending in two California lawsuits against airlines for failure to maintain websites and kiosks that persons with visual impairments can use. Read more… Proposed Regulations Address Airline Websites and Kiosks