Congratulations Humana! Posted here is the press release the company issued today (September 30, 2015) announcing it is now offering talking prescription labels, as well as braille labels through the ScripTalk label system. Humana is also offering other plan documents in alternative formats, and has had a long-standing commitment to website accessibility. The labels are available free of charge to blind and other print-disabled Humana members. Humana participated in Structured Negotiations with the American Council of the Blind and several blind members during its accessible prescription label initiative. The Law Office of Lainey Feingold and Linda Dardarian of the Oakland civil rights firm of Goldstein, Borgen, Dardarian & Ho worked on the initiative with the Claimants and Humana.
Humana Offers Talking Prescription Labels for Members with Visual Impairments
New service continues Humana’s Commitment to Quality Care and Member Experience
Louisville, Kentucky (9/30/2015) – Humana (NYSE: HUM) announced today that it now offers talking prescription labels, at no cost, to blind and visually impaired members who fill prescriptions through Humana Pharmacy, Inc. and at its seven PrescribeIT Rx locations in Florida. Humana, a leading health and well-being company, worked on its accessible prescription initiative with the American Council of the Blind and individual blind members in Nevada, Florida and Georgia.
Humana offers talking labels provided by the ScripAbility prescription accessibility system, a service of En-Vision America. The talking labels provide people who cannot read standard print a safe and convenient way to access information on prescription labels. Humana members who are blind, have low vision, or those who have dyslexia will benefit greatly from the new service. Braille labels are also available through the Humana mail-order Pharmacy.
In addition to accessible prescription labels, and to ensure “equality of opportunity for meaningful access to healthcare services and activities,” Humana blind or visually impaired members may request alternative format communications (i.e., Braille, Audio, Large Print, Screen Reader Accessible PDF’s), at no cost, as their standard communication method, by sending an email to firstname.lastname@example.org. A concierge representative will contact members in response.
One size does not fit all with our blind and visually impaired members. Effective communication, in the chosen format of the member, is extremely important. Braille and talking labels on prescription bottles are two ways that Humana serves its members.” Dr. Michelle Griffin, PhD of Humana Language Assistance and Alternative Format Services
ACB President Kim Charlson is enthusiastic about Humana’s initiative: “Talking and braille labels are not a luxury for blind people,” she says. “Accessible labels are critical for people with visual impairments to take medication safely and independently. This initiative demonstrates that Humana cares about its blind members and is a leader in its field.”
Humana Pharmacy members can request talking or braille labels by contacting the Humana Pharmacy Call Center at 800-379-0092.
Humana Inc., headquartered in Louisville, Ky., is a leading health and well-being company focused on making it easy for people to achieve their best health with clinical excellence through coordinated care. The company’s strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people we serve across the country.
About the American Council of the Blind (ACB)
The American Council of the Blind is a national consumer-based advocacy organization working on behalf of blind and visually impaired Americans throughout the country with members organized through seventy state and special interest affiliates. ACB is dedicated to improving the quality of life and promoting equal opportunity for all people who have visual impairments. Its members and affiliated organizations have a long history of commitment to the advancement of policies and programs that will enhance independence for people who are blind and visually impaired. More information about ACB can be found by visiting www.acb.org.
FOR MORE INFORMATION, CONTACT
Humana Corporate Communications
American Council of the Blind