Posted here is a press release announcing accessibility and usability improvements to Safeway’s online grocery delivery website. Safeway will use the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as the standard for its online content. The company worked on this initiative in Structured Negotiations with individual customers with visual impairments in California and Washington State. The Safeway shoppers were represented by the Law Office of Lainey Feingold and Linda Dardarian of the Oakland, California civil rights firm Goldstein, Borgen, Dardarian & Ho.
- Update: Read the February 2014 post about Safeway taking down its separate text-only site as a result of this initiative
- Read the settlement agreement about Safeway’s web accessibility initiative
- Jump to a Simplified Summary of this Document, a feature of LFLegal.com designed to meet WCAG Success Criteria 3.1.5 (a WCAG 2.0 AAA Reading Level requirement).
- Follow Lainey Feingold on Twitter for up-to-date information about digital accessibility issues, structured negotiations, and more.
Safeway Announces Website Accessibility and Usability Enhancements to its On-line Grocery Delivery Website Benefiting Shoppers with Visual Impairments
Customers Applaud Safeway’s Commitment
Pleasanton, California (December 13, 2013) — Safeway (NYSE:SWY) today announced a comprehensive initiative to make its online grocery shopping website more accessible and usable for Safeway shoppers with visual impairments. The site enhancements are the result of collaboration between Safeway and several visually impaired customers.
Safeway has adopted the Web Content Accessibility Guidelines (WCAG) version 2.0 level AA as its accessibility standard and has already made significant enhancements to its online shopping website to meet this standard and will continue to do so over the next year.
The customers praised Safeway’s announcement.
I have been a Safeway customer for years, and with this initiative Safeway has assumed a leadership role in its industry. I love the convenience of Safeway’s online grocery shopping, and have already seen significant improvements as a result of the commitment announced today. — Rebecca Welz-Griffith
I’m thrilled that Safeway is recognizing the needs of its customers with visual impairments like me. The changes announced today will make it easier for so many of Vons’ customers throughout Southern California. —Cindy Flerman
Safeway has a long history of supporting our communities and people with disabilities. This decision is an important step towards helping our customers who are blind or visually impaired have a better shopping experience. —Larree Renda, Safeway Executive Vice President
About the Web Content Accessibility Guidelines (WCAG)
The WCAG 2.0 Guidelines are promulgated by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) and ensure that online content is more accessible and usable to persons with visual and other disabilities. The Guidelines do not affect the content or look and feel of a website. They are of particular benefit to blind computer users who use voice output or magnification technology on their computers and mobile devices and who, like some individuals with mobility impairments, rely on a keyboard instead of a mouse for navigation.
The W3C is an international community that develops open standards to ensure the long-term growth of the Web. The Web Accessibility Initiative is a program of the W3C that works with site owners, developers, people with disabilities and other interested parties to develop accessibility standards. More information is available at the Web Accessibility Initiative website.
ABOUT SAFEWAY www.SAFEWAY.com
Safeway Inc. is a Fortune 100 company and one of the largest food and drug retailers in North America based on sales. The company operates 1,406 stores in the United States which had annual sales of $37.5 billion in 2012.
Teena Massingill, 925-467-3810