Credit Reports Now Accessible

Effective December 17, 2008, people who are blind or visually impaired can obtain their free annual credit reports in accessible formats. As a result of an agreement signed earlier this year by the American Council of the Blind, the California Council of the Blind, and others, credit reports are now available in an accessible format on-line. Reports in Braille, Large Print and Audio formats can also be ordered by phone. On this page you can read about how to obtain accessible reports on-line and how to order Braille, Large Print and audio reports by telephone. At the end of this post there is information about the Accessible Credit Report agreement.

Simplified Summary of this Document


On-line accessible reports

Federal law requires the three major credit reporting agencies in the United States to provide consumers with one free credit report each year. These reports are available on line on the Annual Credit Report Website. On-line reports available through this site are now designed to meet the standards set forth in Priorities 1 and 2 of the Web Content Accessibility Guidelines (WCAG). For security purposes, the site includes a CAPTCHA designed to prevent computers from hacking into the site. There is an alternative, audio CAPTCHA for blind consumers who cannot see the standard visual image of distorted letters and numbers.

Ordering by Telephone

People who are blind or visually impaired within the meaning of the Americans with Disabilities Act may order Braille, Large Print or Audio credit reports from any of the three credit reporting agencies by calling, toll free:

  • 877-322-8228

Additional credit reports not covered by the free annual credit report system are also available in alternative formats. These may be ordered from each credit reporting agency individually at the following numbers:

  • Equifax: 800-685-1111
  • Experian: 888-397-3742
  • TransUnion: 800-888-4213

Please note that when ordering a credit report by calling any of these numbers you will not reach a live person, but will be given the option of selecting Braille, Large Print or Audio formats.

Accessible Credit Report Agreement

The Accessible Credit Report Agreement was negotiated using the Structured Negotiations Process. The three companies have worked in good faith to negotiate and implement the agreement. If you are a person who is blind or visually impaired and encounter any problems in obtaining your free annual credit report, please Contact Lainey. You can also read the Accessible Credit Report Agreement and the Credit Report Press Release.

Simplified Summary

This is a post explaining how to order free credit reports. If you are blind you can order reports in braille. Reports are also available in Large Print and audio formats. Free credit reports in these formats can be ordered by calling 877-322-8228. Credit reports are also available on line. [Back to Article]